Director of Program Quality & Impact

POSITION SUMMARY: YouthCare’s Director of Program Quality & Impact (PQI) will lead a team that delivers the analytics, results measurement, and learning that underpin and continuously advance YouthCare’s mission and impact. Their work will directly focus on and contribute to the growth and development of the agency through helping YouthCare define, develop, and carry out continuous quality improvement strategies and new initiatives that promote excellence in program service delivery, that positively impact YouthCare’s financial performance on contracts, and supports achievement of the strategic objectives of the organization. This position will direct and oversee all aspects and functions of quality assurance, contract compliance, and maintenance of YouthCare’s accreditation standards.

The Director of Program Quality and Impact and their team set the tone for continuous improvement, while developing and maintaining compliance systems and evaluation strategies to monitor overall programmatic performance and determine the need for improvements. A priority goal for this position will be to drive YouthCare toward consistently using existing expertise, history, and data to make informed decisions and guide strategy for efficient and effective programming to best meet the needs of youth and young adults experiencing homelessness.

The Director of Program Quality & Impact is part of the organization’s leadership team and reports to the Chief Program Impact Officer. This position will supervise the Performance, Quality & Improvement/Training Manager, Data Analyst, and the Associate Director of Systems, Quality & Impact. They will direct and lead the continuous program quality and impact work of YouthCare’s Program Directors and partner across YouthCare’s functional departments to help develop a culture of continuous learning and quality improvement for meaningful impact.

ESSENTIAL RESPONSIBILITIES:

Data Management

• Oversee the development and use of data systems, ensuring effective data management, secure procedures, and data analysis. Ensure data and information are harvested, analyzed, and turned into knowledge and guidance that helps the YouthCare Programs team improve service design and practices.
• Lead a data informed learning culture, providing training to staff and leadership to continue evolving into an organization that utilizes data to improve its practices.
• Expand YouthCare’s data collection practices to incorporate all functional departments in CaseWorthy and data management, leading towards the ability to use data to inform all agency decisions, and provide informative metrics to fundraising and partnership development.

Evaluation and Impact

• Design and implement an internal performance measurement system that promotes accurate, efficient, and reliable data collection, and allows for timely outcome reporting to organizational leadership, the board, funders, and other stakeholders. This includes the development of annual evaluation plans, an annual review of department metrics and service targets, and the development or adjustment of data collection and client information tools. The Director will use available data, staff, client, community, and stakeholder feedback to make observations and ask questions designed to identify what is and is not working in our programs, services, and initiatives. The Director will also support program teams to ensure that learning and evaluation results are considered and integrated into ongoing efforts, as well as future strategy and program planning.
• Ensure YouthCare continually seeks feedback from other organizations in the homelessness ecosystem, to measure and evaluate YouthCare’s effectiveness in delivering its contractual and strategic goals.
• Lead the agency in implementation of Strategic Plan and Framework. Lead the process in measuring and assessing success of the current plan. Maintain dashboard of performance
• Provide regular evaluation and impact information to the Executive Team, informing the team of trends, concerns, and successes.

Program Quality and Compliance

· Lead YouthCare’s Performance, Quality Improvement program. Ensuring regular evaluation of compliance, outcomes, satisfaction, and learning. This position will lead to the creation of the quarterly PQI Report (Performance, Quality Improvement) and impact reports. The Director of PQI will also play an integral role in coordinated contract audits.

· Ensure YouthCare’s service delivery policies and procedures, as well as contractual agreements, are being followed by all department members and that the organization's messaging and behavior reflect the rules and regulations of YouthCare, including its licensing and accreditation standards.

· Together with Program Directors, lead implementation of new funding contracts, ensuring understanding, compliance, and reporting systems.

Program Strategy and Implementation

· Integral in the strategic design and evolution of programming at YouthCare. Inform fundraising and contract procurement teams on strategic vision, outcome and output design and integration of services at YouthCare.

· Lead implementation process of new funding contracts, bringing together all functional and programmatic departments to understand terms of funding contracts.

· Attend and assist your team members with contributing to our DEI&J culture by creating at least one SMART Goal related to DEI&J within their control to deliver.

· Lead at least one check-in each month with each team member to review SMART Goals, Values, and DEI&J commitments to be set up for success at the mid-year performance review. Additionally, recognize and provide positive feedback for all accomplishments.

This job description is not intended to cover every aspect of your job at YouthCare. We are a team that works together to meet the needs of our clients and every member of the team is expected to pitch in and help even beyond the specific responsibilities listed in this description.

QUALIFICATIONS –

MINIMUM REQUIREMENTS:

· Bachelor’s Degree in relevant field of study or an equivalent combination of education and relevant work experience.

· Possess five or more years of supervisory experience or a strong history of effective leadership and management experience.

· 3-5 years’ experience leading outcomes and performance improvement initiatives, including process improvement and development of corrective action plans and tracking.

· Demonstrated experience with programmatic compliance or regulatory process implementation, including ability to read, analyze, and interpret regulations, guidelines, and standards.

· Demonstrated ability to efficiently and effectively manage a large volume of work, be organized and detailed, successfully multi-task and complete assignments on short notice with tight time constraints and meet deadlines; and provide responsive customer services to internal and external stakeholders at all levels.

· Demonstrate professionalism through a positive and cooperative attitude and by maintaining the confidential and proprietary nature of client/staff relationships and related work products.

· Demonstrate ability to work directly with Senior Management and all other personnel to build consensus, establish confidence, communicate effectively, and contribute to a positive work culture.

· Ability to maintain stable performance under pressure or opposition (such as approaching deadlines or job ambiguity); handles stress in a manner that is acceptable to others and to the organization.

· Strong written, oral, and interpersonal communication skills with the ability to effectively communicate with peers, external partners and YouthCare leadership.

· Excellent skills in data collection, presentation, and action plans; with success in disseminating findings to improve processes, policies, quality of care, and employee performance.

· Strong computer skills using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), including using relational databases and statistical packages to collect and analyze data.

· Experience and credentials must comply with program contractual requirements, including but not limited to the Washington State Department of Children, Youth, and Families (DCYF) background clearance process and must be at least 21 years of age. DCYF Clearance must be maintained for entirety of employment when working with under-18 clients.

PREFERRED REQUIREMENTS:

· Master Level Degree in Public Administration, Business, Accreditation Certifications, or related field.

· 5 or more years of experience working in the field of human services or related field focused on accreditation, contract compliance and quality assurance management and reporting, and critical procedures for training teams and supporting a culture of continuous quality improvement.

CONDITIONS OF EMPLOYMENT:

·Must be able to provide I-9 supporting documentation for employment.

·Ability to provide a negative TB Test (results must be within one year of hire date).

·Employees who drive YouthCare vehicles as a requirement for their position, must be at least 21 years of old, possess a valid Washington State Driver’s License, meet minimum safe driver criteria established by the agency and our insurance company which includes completion of Defensive Driving and 15-passenger Van trainings. Drivers under the age of 25 must have been licensed for at least 3 years and those operating vehicles with a capacity of 15 or more passengers must be at least 25 years old.

·Successful completion of pre-service training courses as required by contracting agencies. Training such as CPR & First Aid (Adult/Child), Bloodborne Pathogens, and Behavior Management.

· Computer software skills including Windows, Microsoft outlook, Microsoft Word, and Excel.

·Initiative, creativity, reliability, flexibility, thoroughness

·Strong verbal and written communication skills with good quality spelling, grammar, and punctuation in English.

· High integrity when dealing with a broad array of cultures and restricted and/or confidential information.

· Ability to deal therapeutically with behavioral and emotional problems presented by young people and understanding of emotionally, physically, and sexually abused young people.

· Ability to coordinate overall program functioning.

· Ability to accurately maintain and produce files, records, logs and reports.

· Ability to maintain professional boundaries with clients while building trust and respect.

· Ability and willingness to stay awake and alert during overnight shifts.

· Ability to verbally and physically respond to an aggressive person in ways that de-escalate, establish and maintain staff and young peoples’ safety.

· May be required to assume responsibilities or duties within the agency not specifically delineated in this job description for short periods of time or on an infrequent basis.

·Commitment to YouthCare’s initiative to build cultural proficiency across the agency. Acceptance of a variety of lifestyles, behaviors, and cultural and spiritual practices.

PHYSICAL CONSIDERATIONS:

• Ability to perform a range of physical motions, exerting up to 50 pounds. Lifting and carrying up to 50 pounds; standing, walking, sitting for long periods of time, kneeling, squatting, and stooping; running for brief periods of time; and go up and down stairs.

Job Type: Full-time

Pay: $94,051.00 - $136,374.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Seattle, WA 98105: Relocate before starting work (Required)

Work Location: In person