Director, Install

Company Description Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. The Director of Install is responsible for managing a dedicated team of Install Managers and technicians supporting all Packet and FTT Products. In this role you will be accountable for related budgets, reporting on operational metrics inclusive of on-time-performance and meantime to install and managing the workload volume and output of your team. The Director of Install will work closely with the Director of Engineering to ensure we are meeting customer expectations for all services delivered. Responsibilities Provide leadership and oversight to a team of Install Managers and technicians Manage Salesforce pipeline and reporting for all Packet and FTT orders Provide monthly, quarterly, reports on each team’s performance Manage teams to meet or exceed Zayo’s goals related to delivery time lines and commitments to our customers Monitor internal processes and work with outside stakeholders to continually enhance our process to reach industry leading intervals Develop high performing teams by assisting with the development of tools and automation Work closely with Service Delivery project management team to ensure all orders are delivered daily/monthly Serve as the escalation point for Service Delivery concerns Qualifications Bachelor’s degree preferably in Computer Science, Engineering or other related technical field, or equivalent work experience. (Or) 5 years delivery experience as an Install Manager or Manager within a Service Delivery Organization. Proficient in Ethernet and IP Engineering for both core and customer deployments Must have strong leadership skills Must be able to quickly adapt and lead change within your organization Must have experience with Nokia, Cyan, Cisco, and Ciena hardware Working knowledge of Metro Ethernet Forum (MEF) standards Proven experience working with service provider networks in a technical capacity for metro Ethernet products. Exceptional interpersonal, organizational and communication skills (verbal and written) Excellent presentation skills and strong soft skills Excellent verbal and written communications skills, relationship management, client facing, negotiation, team-building, and problem-solving; with experience in presentation to senior levels of the organization Excellent problem-solving skills Ability to handle stressful situations with perseverance and professionalism Ability to multi-task efficiently Be a "self-starter" committed to customer satisfaction/project delivery and able to respond to rapid change within the business. Expertise in Metasolve, Salesforce, Visio, MS Office suite Preference is given to candidates with education industry knowledge or experience Base pay range: $118,400 - $172,690, commensurate with experience. Benefits, Rewards & Wellness Excellent Health, Dental & Vision Insurance Retirement 401(k) Savings Plan Fitness membership discounts Generous paid time off policy including paid parental leave Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Are You Ready to Think Big? At Zayo, we're ambitious and authentic. Teamwork is how we get things done - focused on exceeding our customer's expectations. We strive for collective greatness and empower our employees to do their best work while having fun in an inclusive environment. Come join the Zayo team. Zayo is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Salary : $118,400 - $172,690