Education Sales Senior Manager

Company Description

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking an Education Sales Senior Manager to lead a team supporting Zayo's K-12 Education Vertical Accounts in the TN market. The successful Education Sales Senior Manager will execute and drive team selling initiatives to maintain customer relationships and drive sales of Connectivity, Data Center Colocation, Communications and Cloud Infrastructure services.

A key aspect of the Education Sales Senior Manager role will include Customer Success. The Education Sales Senior Manager is responsible for leading a team of sales and customer success professionals to ensure customer satisfaction, minimize churn, and drive the team to meet and exceed monthly, quarterly, and annual sales goals. The ideal candidate has a strong understanding of the Tennessee K-12 education market along with strong knowledge of telecommunications and Security with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Responsibilities

• Lead a team to generate sales revenue by actively promoting Zayo Network products and services to targeted account base.

• Provide coaching to a team of Sales and Customer Success representatives in the sale and support of Zayo products and services to the TN K-12 customer base.

• Oversee the teams' recruiting, hiring, and training program; including participation in training new hires as they are onboarded Working closely with Direct Sales and Product Groups Through coaching and technical sales, drive sale closure to shorten sales cycle and ensure sales goals and objectives are achieved

• Present proposals and manage customers though the sales process

• Maintain current business relationships with customers, securing existing revenue on long-term commitments

• Apply knowledge of customers, industry, and services to achieve revenue targets Identify, initiate contact with, and qualify potential customers

• Track, analyze and report on sales and customer success performance and activities in Zayo's CRM tool and other reporting tools

• Develop accurate and timely forecasts of sales opportunities

• Develop and maintain records of customer activity for reporting of sales and churn forecasts.

• Provide accurate and timely information to management

• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met

• Participate in the creation and delivery of high-level face-to-face sales presentations that demonstrate the latest Zayo products and services

• Analyze customer requirements to understand how Zayo products and services can be applied to meet their needs and solve their problems

• Keep abreast of the competitive landscape and emerging technologies in order to best position Zayo in the marketplace

• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision

Qualifications

• Bachelor's degree or equivalent from four-year College; or equivalent combination of education and experience.

• 15-20 years' experience solution selling into large accounts primarily headquartered in Texas, Central and Southeast US.

• 12-15 years' demonstrated experience leading successful sales teams.

• Education Industry experience, preferred.

• Strong financial acumen.

• Demonstrated success and consistency in achieving targeted sales goals.

• Excellent communication skills, both verbal and written.

• Exceptional customer service and relationship building and maintaining skills.

• Thorough understanding of account management and the strategic selling process.

• Effective problem solving, leadership, and interpersonal skills.

• Excellent time management and organizational skills.

• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills.

• Knowledge of Microsoft Word, Excel, and PowerPoint; Salesforce a plus.

• Complete understanding of Zayo Networks value proposition, products and services such as Ethernet, OCN, IP Transport, Dark Fiber, Custom Access, and Colocation.

• Consistent focus on results and goal achievement. Strong teamwork skills.

• Ability to handle ambiguity and anticipate and quickly react to changes in a fast-paced environment.

• Ability to travel approximately 30-50% of the time

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.