Field technician ii

Responsibilities

• Participate in conference calls or meetings related to projects and processes.
• Perform installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership.
• Perform OTDR, Ethernet, BER, and SONET acceptance testing.
• Complete installation, decommissioning, and troubleshooting problems of network and customer services.
• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.
• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.
• Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.
• Able to reasonably work within the company's systems and applications to complete work.
• Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.
• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.
• Proactively seek and identify potential network problems and report these issues before becoming service affecting events.

This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

• Responsible to meet documented objectives and goals as business needs define.
• Participate in on-call schedule rotation 24 / 7 / 365, dispatch, and overtime.
• Work occasional long shifts with overnight travel as necessary.
• Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.
• Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.
• Use written communication effectively with internal and external peers on a daily basis to work towards common goals. Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.
• Conduct a daily inspection of company issued vehicle to ensure it is in a safe operating condition.
• Follow all personal safety policies and procedures.
• Maintain eligibility to operate a company issued vehicle per our policy. This includes possession of a state issued driver's license.
• Read and interpret documents such as OSHA / Company safety rules, MSDS, MOP's, process and procedure documents as well as vendor documentation related to equipment owned by the company.
• Regularly lift and move objects weighing up to 50 pounds.
• Follow all personal safety policies and procedures.
• Inspect cabinets, buried cable, construction sites, and other facilities outdoor in various environments, weather conditions, temperatures, exposed to local flora and fauna.
• Assist other employees with tasks as needed.
• Effectively operate in both team and individual environments.
• Act as an informal resource for less experienced Field Technicians.
• The position is for the Orlando, FL metro area. Requires that the tech live within an hour of the Orlando metro area.
• Other duties as assigned.

• Must reside within 60 minutes of Boise, ID
• 2-3 years of telecom field experience
• High school diploma or equivalent
• Basic telecom and / or industry safety training, a plus
• Maintain eligibility to operate a company issued vehicle per Zayo policy. This includes possession of a state issued driver's license
• Ability to regularly lift and move objects weighing up to 50 pounds

Base pay range : $22.50-36.00 / hour, commensurate with experience

Benefits, Rewards & Wellness

Excellent Health, Dental & Vision Insurance

Retirement 401(k) Savings Plan

Fitness membership discounts

Generous paid time off policy including paid parental leave

Last updated : 2024-02-27