Desktop Support Technician
Job Posting for Desktop Support Technician at Zealogics.com
Responsibilities include:
- On-site support - participates in end-user support and problem identification for all areas of the IT infrastructure. This includes supporting multiple building locations within local geographic regions.
- Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and peripherals
- Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.
- Evaluate user requests and requirements and recommend effective technological solutions.
- Escalates to the next level of support for issues he/she cannot individually resolve and perform the role of technology liaison for the supported users and their issue.
- May be required to work outside normal working hours and participate in an on-call rotation
- Participate in the Continuous Improvement and Problem Management process
- Identify and escalate chronic environmental, desktop and infrastructure issues impacting our users and their facilities to the Problem Management team
- Identify and escalate technology outages impacting our users and their facilities to the Incident Management team.
- Hardware asset management
- Responsible for day-to-day activities relating to hardware asset management, including procurement, asset tracking, maintaining inventory, auditing and disposal.
Qualifications:
- Bachelor's degree and/or extensive relevant experience.
- Excellent Microsoft Windows and Office support and troubleshooting experience.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communications skills.
- Intermediate knowledge of VMware and Citrix.
- Intermediate knowledge of network architecture and topologies.
- Experience in the financial industry.
- Industry standard certifications a plus (MCSA, A , Network , CCENT, CCT).
- Shell scripting experience a plus (Windows PowerShell, Perl, Windows CMD line).
rate range -$40-$44
- On-site support - participates in end-user support and problem identification for all areas of the IT infrastructure. This includes supporting multiple building locations within local geographic regions.
- Install, configure, and troubleshoot hardware, including desktops, laptops, printers, and peripherals
- Install, configure, and troubleshoot software packages, including operating systems, desktop software and custom applications.
- Evaluate user requests and requirements and recommend effective technological solutions.
- Escalates to the next level of support for issues he/she cannot individually resolve and perform the role of technology liaison for the supported users and their issue.
- May be required to work outside normal working hours and participate in an on-call rotation
- Participate in the Continuous Improvement and Problem Management process
- Identify and escalate chronic environmental, desktop and infrastructure issues impacting our users and their facilities to the Problem Management team
- Identify and escalate technology outages impacting our users and their facilities to the Incident Management team.
- Hardware asset management
- Responsible for day-to-day activities relating to hardware asset management, including procurement, asset tracking, maintaining inventory, auditing and disposal.
Qualifications:
- Bachelor's degree and/or extensive relevant experience.
- Excellent Microsoft Windows and Office support and troubleshooting experience.
- Strong organizational and problem-solving skills.
- Excellent verbal and written communications skills.
- Intermediate knowledge of VMware and Citrix.
- Intermediate knowledge of network architecture and topologies.
- Experience in the financial industry.
- Industry standard certifications a plus (MCSA, A , Network , CCENT, CCT).
- Shell scripting experience a plus (Windows PowerShell, Perl, Windows CMD line).
rate range -$40-$44
Hourly Wage Estimation for Desktop Support Technician in Tempe, AZ
$25.56 to $32.32
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