Supervisor in Training

Function: Responsible for the efficient use of labor and resources within the dining rooms of Zehnder’s.

Work Performed:

1. Efficiently operate the dining rooms and its activities with a mandatory floor presence.

2. Observes, corrects, and coaches all FOH staff in customer service, add-on sales, and

non-negotiable service as well as uniform standards.

3. Mandatory personal interfacing with each guest table:

a. Table checks and personal introduction of self to guests.

b. Beverage refills.

c. Distribution of marketing/promo materials.

4. Introduction of daily specials, upcoming events, and Zehnder’s Rewards sign-ups.

5. Strongly supports the plans and efforts of the Customer Satisfaction and Sales Representatives by coaching and encouraging staff to fully participate in add-on sales incentives.

6. Responsible for the daily payroll costs and financial objectives of the department.

7. Responsible for the proper staffing levels of the dining rooms and absentee accountability, proper banquet and reservation follow-through, assignment of table sections using a realistic assessment of each server’s weakness/strengths and for closing dining rooms/sending home staff early when necessary.

8. Responsible for the daily role call meetings with an emphasis on add-on sales coaching/opportunities.

9. Accountability for one of several individualized functions of supervision.

a. Schedule for hostess, cashiers, service assistants and greeters.

b. Training of FOH staff by department.

10. Any other tasks or duties as assigned by management.

Physical Requirements: Must be able to walk and stand for extended periods of time. Work in high volume environment.

Educational Requirements: Minimum of 2 years’ experience in high volume food service.

Other Requirements: Available to work nights, weekends, and holidays.

Age Requirement: Must be 18 years of age or older.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Frankenmuth, MI 48734: Relocate before starting work (Required)

Work Location: In person