Business Continuity Systems Manager

• Work with all functional business areas to develop and maintain a corporate wide BCP program that addresses business recovery and emergency response management.
• • Liaise with BCP coordinators & key infrastructure teams to develop effective relationships, documented BCP plans & convey needs/expectations.
  • Hold business plans to Enterprise BCP goals & challenges leaders on identification of critical functions & needs.
  • Align CLO, CIO and CISO requirements in structuring comprehensive Zelis Business Continuity System
  • Incorporate Zelis India and Zelis US BCP processes into OneZelis BCMS
  • Develop, propose and implement OneZelis BCMS maturity [measure/baseline/improve/optimize]
  • Maintain and update OneZelis BCMS Competency Center
  • Document and promote enterprise-wide BCMS adoption through collaboration with Knowledge Management [KM], Organizational Change Management [OCM], Information Security [InfoSec], Legal and Learning & Development [L&D] and other related functions
  • Automate BCMS process and standardize OneZelis BCMS templates
  • Lead, facilitate, & support execution of plan navigation
  • Prepare & present reports, & recommendations to senior & executive levels on the BCP's status
  • Manage effective communication & protocols to ensure timely & accurate distribution of information during crises
  • Collaborate cross-functionally to ensure the development & testing of business continuity & recovery plans for critical functions & systems
  • Coordinate & facilitate ongoing training & awareness programs to enhance preparedness & response capabilities
  • Monitor & evaluate trends, technologies, & regulatory changes related to business continuity management, & make recommendations for enhancements, as necessary
  • Serve as guidance & support point of contact to internal stakeholders during crisis & disruption

  Explicit Requirements:

  • Growth mindset
  • Ability to work nights & weekends during a crisis event.
  • Ability to travel - 20%

  Preferred Qualifications

  • Certified Continuity Planner
  • Expected: Industry certification in one or more of the following: BCI, PMI, SAFe, CCSA, CISA, CA, CCSP, ISC, ITIL, ISO 22301, NIST SP 800-34, etc.
  • Knowledge of technology & business concepts, life cycles & processes
  • Strong verbal and written communication skills
  • Self-starter with the ability to work with a great degree of autonomy.
  • Experience in conducting risk assessments & business impact analyses.
  • Familiarity with regulatory requirements & compliance frameworks related to BCM.
  • Experience in leading & facilitating crisis management exercises & simulations.
  • Demonstrated ability to effectively coordinate & collaborate cross-functionally

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

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