Director of Data Center Operations

Job Summary: As the Director of Data Center Operations at Zelis, you will be responsible for leading the charge at the intersection of healthcare and finance IT sectors, ensuring the delivery of robust and secure infrastructure services. Your strategic initiatives will focus on the consolidation of our on-premises data center infrastructure, optimizing resource utilization and standardizing processes across our data centers. This critical move towards operational streamlining will support the sensitive and mission-critical operations of our business, maintaining compliance with the stringent regulatory standards that govern these industries, and contributing to the modernization of the healthcare financial experience for all.

Key Responsibilities:

• Lead the Data Center Infrastructure team, setting strategic direction and ensuring alignment with the company's operational goals.
• Oversee the design, implementation, and management of on-premises data center operations, including facilities/colocations, compute, hypervisors, storage, and storage fabrics.
• Work with teams from different Business Units to make sure that infrastructure services are standardized, scalable, smoothly integrated, and operational.
• Develop and maintain the infrastructure roadmap, focusing on initiatives that enhance security, reliability, and operational excellence.
• Manage vendor relationships to ensure high-quality services and products.
• Ensure compliance with industry standards and regulatory requirements related to data center operations.
• Manage and oversee the infrastructure security patching, configuration, and procedures to ensure the protection of data and systems from unauthorized access and cyber threats.
• Monitor and report on the infrastructure security posture, metrics, and incidents, and coordinate timely response and resolution actions through incident management.
• Drive continuous improvement initiatives to enhance service delivery and cost efficiency.
• Foster a culture of collaboration, innovation, and customer focus within the team.
• Manage capacity planning, contract management, and budget management to ensure optimal resource allocation and financial planning.
• Develop and implement automation solutions for data center infrastructure provisioning, monitoring, and maintenance.
• Create and maintain comprehensive documentation of data center infrastructure design, configuration, and processes.

Qualifications:

• Extensive experience in data center infrastructure management, with a focus on on-premises facilities.
• Strong technical background in data center operations, including virtualization, compute, storage, storage fabrics, networking.
• Hands on experience with Agile methodologies and Jira
• Excellent strategic planning and project management skills.
• Ability to lead and inspire a team of infrastructure professionals.
• Strong communication and negotiation skills.
• Commitment to staying abreast of emerging technologies and industry trends.
• Ability to be on-call as escalation point for incidents.
• Travel to multiple data center locations within the US.

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.