What are the responsibilities and job description for the Service representative position at Zelis?
Position Overview
The Payee Service Representative supports the delivery of payments to payees on behalf of Zelis Payer clients, spanning registration, verification, and customer support activities.
Key Responsibilities :
Respond to basic questions, by phone or secure mail messages, about payment products and services.
Forwards complicated questions to the appropriate internal team or direct supervisor
Troubleshoots and resolves customer issues in a professional and timely manner
Exercises sound judgment and critical thinking skills in the execution of job duties and knows when to ask for guidance and / or share information with team lead and / or supervisor
Identify process improvements, knowledge gaps and make suggestions to Leadership
Is adaptable to business changes
Contacts clients by phone to collect information needed to verify or update accounts
Verify that client enrollment forms and deposit-related inquiries contain all necessary andappropriate information
Adhere to Zelis Payments standards and policies to ensure client privacy
Professional Experience and Knowledge :
Attention to detail and good analytical skills essential
Excellent verbal and written communication
This is a client / customer facing position, so excellent customer service skills are required
Computer proficiency and technical aptitude with the ability to utilize MS Office products
Education :
High School Diploma or equivalent is required
Associates Degree / two years college or equivalent work experience
Work Environment :
A standard business environment exists with moderate noise levels
Ability to lift and move approximately thirty (30) pounds on a non-routine basis
Ability to sit for extended periods of time
Last updated : 2024-05-21
