SMB Account Executive, Startups

Zendesk for Startups is a business initiative at Zendesk passionate about helping startups drive growth and prepare for scale by crafting outstanding customer experiences with Zendesk products.

As an Account Executive for Startups, you’ll be joining a small and agile team responsible for attracting Startup companies to use our program and helping drive adoption during it. This role is new in the region and will require partnership from internal collaborators with support from our cross-functional Startups team.

As part of your responsibilities, you will evangelise our program, attract new and emerging startups to our program through outbound, advocate for startups within our broader teams. Connect founders and CX leaders within our community and help to mature our exciting startup ecosystem.

The successful candidate will be comfortable with sales, coming from an inbound sales department in a tech space or a closing sales role. Ideally, they will have worked in a startup environment or have had a startup focus in another role. An understanding of the Venture Capital, Accelerators etc, will be a benefit.

• Exceed pipeline and revenue goals on a monthly, quarterly basis
• Work very closely with a portfolio of Startup accounts with a strategic plan to attract them to apply to our free program and enable CX within their organization
• Be willing to learn our product and service offerings to become a guide for our customers
• Help connect with our Startup customers to highlight opportunities for them to get involved in events, podcasts etc
• Generate high-value pipeline through both strategic and targeted prospecting into start-ups and unique businesses
• Collaborate with other Account Executives across our product lines to prioritize opportunities and apply appropriate resources
• Be motivated to overachieve on targets and critical metrics
• Be the face of the brand, 100% focussed on building an outstanding customer experience

• Bachelor’s degree or relevant work experience
• Experience selling to founders, entrepreneurs and owners in a Startup environment
• 1 years of software selling experience; SaaS experience preferred
• 1 years outbound prospecting experience a plus!
• Track record of success selling into SMB companies
• Technically savvy; detailed understanding of a related technology (CRM, SFA, Support Software, SaaS)
• Proficiency using CRM (Base CRM, Pipedrive, Copper, Salesforce.com, Dynamics, etc.)
• Skilled in discovery, presentations, presentations, online web demos, remote sales processes
• Outstanding verbal and written communication skills

Zendesk has all the stuff you’d expect from a tech company - competitive pay, stock, benefits, alluring office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep an accurate work-life balance, from flexible hours to remote work, to the most forward-thinking parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to champion diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

U.S. Applicants Only: Consistent with Zendesk’s emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person’s disability, physical or mental conditions, religion, or any other status protected by law.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.