What are the responsibilities and job description for the Solutions Consultant position at Zendesk?
Job Description
The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must be successful selling to Enterprise and Mid Market executives, and convincing C-level and director level executives of the technical merits of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales Representatives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.
Requirements
- 3+ years of Mid Market/Enterprise software selling experience.
- Experience mapping RFI/RFP requirements to software solutions.
- Excellent interpersonal, communication, persuasion, presentation and writing skills.
- Call Center Experience is Desired (and a huge plus!)
- Experience scoping, managing and executing customer pilots and Proof of Concepts.
- Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications.
- Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.
- Outstanding solution scoping abilities, using our existing solution and influencing new product development.
- Must be willing to work in a fast paced startup environment with multiple roles.
- Bachelor’s degree is a must; graduate degree is a plus.
- Must be willing to travel.
- Obvious passion and people skills
Desired Skills
- Previous consulting experience implementing enterprise class software solutions.
- In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 100,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
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