Network Service Engineer

Zenlayer looking for a Network Service Engineer who is service oriented– understands VIP customer's needs, establishes task priorities, and possesses the urgency of meeting deadlines. Our ideal candidate is an individual knows Who, When, How to troubleshoot network system and hardware updates. Not only do you have a TEAM mentality, but you are ready to infuse PASSION into your work.

About Zenlayer

Zenlayer is the first massively distributed edge cloud provider, operating 290 Points of Presence across 70 countries. With accolades including PTC “Best Networking Innovation”, “Outstanding Cloud, Data Center, or Interconnection Company”, and Inc. 5000, we enable businesses to deploy and run applications at the edge, thus reducing network latency to the end user. Zenlayer focuses on improving connections worldwide, all while nurturing a unique company culture that values service, growth, and trust. As a “Zenplayer”, you’ll be joining a community of success-driven team players that share the dream of powering a better-connected world.

Duties & Requirements:

• Collect and analyzes customers' needs, recommends appropriate network configurations to meet customers’ needs and departmental standards. 
  
• Implements and maintains bridges, routers, gateways, remote access servers, domain servers, security firewalls, application and device servers and Internet or Intranet devices and connections. 
  
• Act as the first line of contact to company VIP customers technical issues and request. 
  
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues. 
  
• Complete quality assurance tasks to ensure completed projects adhere to customer’s expectation. 
  
• Prepare technical documentations and technical diagnosis techniques.
  
  

Required Qualifications:

• Bachelor’s degree in computer science or related field or equivalent technical or professional with at least 3 years of experiences related to the design, installation, and maintenance of local and wide area network. 
• Must certified by CCNP or equal level.  CCIE preferred. 
  
• Proficient in networking equipment, switches, routers, networking protocols, BGP, TCP/IP
  
• Strong sense of customer service and responsibility with excellent communication skills
  
• Able to prioritize urgent matters and work independently. 
  
• Demonstrate the ability to thrive in cross-cultural work environments. 

Preferred Qualifications:

• Bilingual Mandarin is a plus.
  
• Experience with customer support in cloud computing, network or internet industry. 

Additional Information: 

• Work Location: Diamond Bar, CA

• Job Type: Regular 
• Benefit Eligibility: Yes 
• Salary: Compensation package will be commensurate with experience. 
• Zenlayer offers a competitive compensation package, including health, dental and vision insurance, paid holidays, vacation, personal and sick days, 401(k) plan, wellness benefits, etc.