Quality Manager

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do!! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions – the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: “Preserving customer valuables through refrigeration.” For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

What Will You Do?

Under the direction of the Vice President & General Manager, the Quality Manager will ensure company products meet customer expectations through the development, implementation, and maintenance of quality control processes. The Quality Manager will be responsible for coordinating the Quality Department team in root cause analysis, documentation, and implementing effective corrective actions as well as corresponding with internal and external customers. Some of the essential job functions and duties include the following:

• Responsible for overall quality (from quote to accepted delivered systems) including controlled documents, processes and procedures, raw materials, and final product to determine quality levels and ensure compliance with quality requirements.
• Maintaining quality control check points and developing a continuous improvement program to decrease re-work and errors.
• Create, facilitate, and implement corrective action processes by utilizing field reports, internal correspondence and process audits as well as ensuring closure and communication of results.
• Participate in customer visits regarding on-site quality resolution and/or quality reviews.
• Responsible for supplier quality management process.
• Reviewing test data and interpreting tests and analyses to establish, or rule out, material and process causes and patterns.
• Confers cross departmentally with Production, Supply Chain, Manufacturing Engineering & Design Engineering teams to resolve product quality concerns.
• Develops, evaluates, and audits manufacturing methods to maintain quality assurance standards.
• Create and implement internal training processes.
• Other duties may be assigned.

What Are We Looking For?

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable anyone with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required of you for this position:

• Bachelor’s Degree in Engineering or related field and/or Certified Quality Degree.
• Two (2) plus years of related experience in a manufacturing environment.
• Thorough understanding of Lean Manufacturing methodologies.
• Fundamental understanding of ISO requirements/standards.
• Leadership skills to positively influence and educate others.
• Highly resourceful and independent worker who is highly motivated to succeed even when setbacks occur.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of company personnel and others at all levels.
• Maintain a positive attitude and promote a climate of positive employee relations throughout the organization.
• Exceptional organizational skills with focus on attention to detail.
• Ability to solve and define problems, collect data, establish facts, and draw valid conclusions in an urgent manner.
• Effectively establishes and ensures a “team” approach.