Branch Operations Manager

Ziegler CAT has an opening for a Branch Operations Manager to lead the branch service and parts departments to ensure an efficient and profitable operation. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees, building the branch’s profitability, and creating exceptional customer relationships that continue to keep Ziegler Cat the dealer of choice. Responsibilities: Set the standard for safety, contamination control, quality, WIP and other standards which reinforce established practices and procedures for the branch Maintain the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale Put together action plans and financial objectives for the overall success of the branch Create a realistic and accurate Capital Expense Budget annually Implement and maintain procedures to meet our customers’ expectations for after-hours service Work closely with branch supervisors about issues involving customers, employees, equipment, etc. Partner with the sales team to communicate opportunities for sales, visit customers or potential customers, and support after hours calls for customers on weekends when needed Ensure credit policies are administered correctly and according to established guidelines Understand local markets and work with Sales and Administration to ensure market-based pricing Oversee recruiting and hiring of the branch team; ensure the organization structure supports the needs of the branch, customers, and company Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities Resolve conflicts in a timely and professional manner through feedback and coaching Ensure that all branch employees are given regular, fair and accurate performance evaluations Qualifications: 2 or 4 year degree preferred; High school diploma required 4 years related supervisory/leadership experience strongly preferred 4 years of technical or mechanical knowledge required Exhibit the values of the Ziegler Way and have the ability to develop teams that exude these values Knowledge of product line and/or a willingness to continue education on new products required Strong computer and organizational skills required Strong people leader who develops his/her employees through coaching and feedback Strong business acumen and ability to make good and timely decisions for customers and the company Personal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization Travel: Up to 10% travel Minimum Physical Requirements: • Standing, walking, using hands, talking, hearing. • Working Conditions may be indoor and/or outdoor. Noise level may be loud at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals. Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status. For more information about your equal employment opportunity rights and protections, click here. For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here. For information about Pay Transparency Nondiscrimination Special Assistance Request Form | Ziegler CAT Build Your Career at Ziegler Ziegler sells and services Cat® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO and CLAAS agricultural equipment across Minnesota, Iowa, Missouri and Wisconsin. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here. What We Can Offer You Competitive pay Ongoing training Advancement opportunities Paid time off (PTO) Paid holidays Health, dental/orthodontia and vision insurances Paid parental leave Matching 401(k) fund Disability and life insurance Wellness programs Safe, clean, and friendly work environment Military Friendly Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

Salary : $65,900 - $83,400