Application Administrator II

Application Administrator II

WHO WE ARE:

Zinnia Open Insurance is advanced data-driven technology that accelerates innovation, enables unrivaled speed-to-market, deepens relationships with policyholders, and empowers better risk-based outcomes. Open transforms the end-to-end experience to make everything faster, more transparent, and more collaborative for consumers, carriers, and advisors. Zinnia is a new tech company, but we’re not new to insurance. We’re L&A experts and technology innovators building Open Insurance to power exceptional experiences that evolve ahead of the marketplace. We’re Zinnia. And we’re Open. Join us, and experience Life, More Open.

WHO YOU ARE:

The Application Administrator maintains, monitors, and supports software systems and applications used within the organization. Will function as the primary support resource for one or more systems and/or applications with multiple concurrent users. Responsible for the configuration and customization required to meet the needs of the organization and user base. Ensures application control, integrity, and accessibility via problem-solving, testing, and debugging. Develops and maintains documentation for application access, usage, workflows and procedures. The position is best filled by an energetic, self-motivated individual with a passion for technology, innovation, and problem-solving.

WHAT YOU’LL DO:

• Serve as the owner of and subject matter expert for the application
• Develop and maintain all aspects of the application, including but not limited to standard settings/configs and libraries/content
• Collaborate with appropriate IT groups to ensure proper integration of the application
• Determine license requirements, monitor utilization, and communicate licensing needs to management
• Facilitate the creation and management of users & groups to control access for the application
• Monitor the application, troubleshoot problems, document solutions
• Field support tickets for the application
• Define standard versions and update schedule
• Plan, test, communicate, and implement changes/updates
• Coordinate installation/deployment requirements with appropriate IT group
• Coordinate and communicate maintenance windows
• Maintain current knowledge of relevant technologies as they relate to our business processes
• Identify and provide recommendations for new technologies that may improve or replace current solutions
• Gather internal feedback and develop and/or implement functional improvements
• Develop and maintain documentation and training materials
• Provide training to staff
• When external development is required, oversee all aspects of the development project
• Travel as needed to meet the needs of the position, which includes professional development opportunities

WHAT YOU’LL NEED:

• Associate's degree in Computer Aided Design, Engineering, Computer Science, Information Systems, or relevant experience.
• Minimum 3 yrs experience performing data analysis, using MS SQL Server, Oracle and MS Excel.
• Experience with pre-conversion data validations & post-conversion data clean-up.

• Self-motivated, able to work independently, and takes initiative.

• Demonstrates a drive for continuous learning and development of new skills.
• Strong capacity for independent and abstract thinking and the ability to organize information.
• Strong attention to detail and accuracy.
• Experienced in researching, testing, and implementing innovative solutions.
• Proven ability as a subject matter expert supporting, maintaining, and administering applications.
• Ability to plan, schedule, and implement both short-term and long-term projects.
• Strong analytical and problem-solving skills.
• Strong communication, presentation, and collaboration skills.
• Ability to effectively interface with technical and nontechnical staff at all organizational levels.
• Motivated to solicit and capture quality feedback with the ability to be a good listener and work well with others.
• Proven soft skills in the presentation of ideas and the ability to clearly articulate concepts to senior management.
• Proficiency working within a Windows environment, including Microsoft Office.
• Experience with programming and/or regular expressions is preferred.
• Experience with database design principles and management is preferred.

WHAT’S IN IT FOR YOU?

Zinnia offers excellent career progression and competitive compensation. We offer great benefits, including health/dental insurance, parental leave, profit sharing, 401(k), incentive/bonus opportunity, tuition reimbursement, and so much more. We’re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.