Lead Product Analyst

Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.

Healthcare moves slow. We move fast. Patients deserve speed and convenience.

Your Impact on our Mission:
We are looking for a Lead Product Analyst to join our Data team at Zocdoc! As a Lead Product Analyst, you'll partner closely with the product teams to help make better decisions that power our business. You will shape strategy for critical product areas through data, and will guide product development with relevant insights based on analysis. You will be the subject matter expert on metrics and success measurement, experiment design and visual storytelling via data. You are focused on impact, and have the skill to understand customers and promote growth. You should demonstrate curiosity, data fluency, and a collaborative work ethic.

You'll enjoy this role if you are…

• Passionate about working with analyzing and creating data sets
• A product-driven analyst who likes to partner with multiple stakeholders
• Excited to use technology to enhance the consumer experience

• Your day to day is…*

• Providing actionable insights to help product managers understand trends, marketplace dynamics, and user behaviors
• Identifying and quantitatively sizing feature opportunities based on user insights, to inform our overall Product strategy
• Partnering with product managers to define common user paths and actions, and owning data instrumentation and architecture components
• Owning experimentation and launching design including A/B testing setup, execution, and analysis - all whilst informing product partners through clear interpretation of results
• Translating broad questions into plans for research and discovery, perform proactive data exploration, and communicate the results in a compelling way
• Partnering with the Product team to understand key business health questions, and to build a dashboard suite that will become the go-to resource for common themes and reduce time to insight
• Becoming an expert in a specific product area, handle KPI reporting used to measure the health of the business and provide critical visibility of our data to Product Managers, Engineering and other business teams
• Exploring data to find actionable insights and make product recommendations through funnels, cohort analyses, and long-term trend investigations

You'll be successful in this role if you have…

• A BA/BS degree in a quantitative discipline: computer science, statistics, applied mathematics, operations research, engineering, economics, etc.
• 4 years of work experience in process execution, business intelligence, dashboarding, reporting, or data analysis
• Fundamental understanding of predictive modeling and/or forecasting techniques
• 4 years of experience with causal analytics and experimental design, implementation, and analysis (split tests, A/B tests, holdout tests, etc.)
• 4 years of experience with manipulating large data sets using SQL
• 2 years of experience with Tableau, Looker or comparable data visualization tools
• A passion to get deep into the weeds with data and understand edge cases and how to best represent them
• Experience building relationships with teammates, influencing decisions at a variety of levels and across multiple teams

Benefits:

• Flexible, hybrid work environment
• Unlimited PTO
• 100% paid employee health benefit options
• Employer funded 401(k) match
• L&D offerings a free LinkedIn learning account
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5 years of service)
• Competitive parental leave
• Cell phone reimbursement
• In office perks including:
• Catered lunch everyday along with snacks
• Commuter Benefits
• Convenient Soho location

About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Return to Office
The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all fully vaccinated employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!

Job Type: Full-time