Market Manager

Job Title: Market Manager

Work Location: San Luis Obispo, CA

Day 1 Onsite Position

Job Description-

• Minimum 5 Years of Experience in IT Operations and Leadership Role
• Total of 10 IT experience
• Good understanding of support processes and ability to manage and develop a team
• Experience in managing a team of Field Support engineers, IT Support engineers
• Experience on Vendor service management
• Excellent communication and co-operation skills
• Proactive and independent ways of working
• Fluent oral and written English
• ITIL knowledge, certificate is considered an advantage
• Good interpersonal skills and customer-oriented mindset
• Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
• Should be able to work on Microsoft Office tools

Roles & Responsibilities:

• Provide IT operational expertise leveraging 1) global industry standards (e.g.: ITIL) and 2) ensuring Customer’s standards are followed
• Monitors service delivery performance and compliance with high focus on Employee Experience
• Has a deep understanding of:
• The Site: Infrastructure, IT Challenges, Network Layout, Critical Business Processes
• The Services: Who deliver What, Key Contacts
• The Employees: Type, Needs and Challenges
• Able to execute changes/IMACs along with the larger IT team
• Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues
• Travel to sites in the cluster
• Work with the field services tech, field services site lead and off shore/onshore various technology teams to achieve end user wow experience
• Potential Candidate should have
• Culture of “E2E Accountability” and E2E mindset through:
• Putting End users and Sites first
• “Boundary-free services” and strong collaboration with other suppliers
• One motto
• Only Site and Employee Experience matters
• Act First mentality
• Proactive vs. reactive
• Walk the Floor
• Certification in Networking (CCNA) and Microsoft (MCSE) is preferred
• Graduation in IT or relevant experience
• Thorough knowledge of Ticketing tool (SNOW) is a must
• Must have exposure to working in a fast pace environment
• Must have exposure to various technologies like Data Centers, Networking, applications
• Must be a quick thinker

Job Type: Contract

Salary: $50.00 - $55.00 per hour

Schedule:

• 8 hour shift

Work Location: One location