NOC and Service Desk Technician

The position is responsible for Help Desk support and trouble resolution in a 24x7 NOC environment. The candidate will have experience supporting NOC activities, including scheduled and unscheduled outages and will resolve network and service issues. Candidate will also participate in monitoring WAN networks with routers and circuits.

Responsibilities:

• Provide global network operations center (NOC) support on a 24X7 basis
• Monitoring and manage Telecom, Information Technology (IT), and network services
• Receive trouble calls, resolve problems, and manage trouble ticket resolution and closure process
• Manage the trouble ticket resolution and closure process
• As a single point of contact, coordinate service provisioning and installations
• Support testing after services provisioning and for customer acceptance
• Resolves service issues, provide Government with regular status updates, and escalate problem resolution as necessary
• Prepare and deliver periodic service reports as required by the contract to the customers
• Maintain customer database with contact info, service parameters, and system configurations

Required Qualifications:

• CCNA Certification
• Knowledge of Cisco routers, switches, and firewalls
• Minimum 3 years’ telecom/IT network support experience
• Minimum 3 years’ experience supporting Help Desk, NOC, & Customer Service Center
• Strong customer interface and problem resolution experience
• Routers and Internet Protocols experience
• Associate degree in electrical engineering, computer science, or equivalent experience
• Excellent communication skills both verbal and written
• Intermediate to advanced skills with Microsoft Office Suite (Outlook, Word, Excel etc…)
• US Citizen is a definite requirement with minimum of public trust clearance

Job Types: Full-time, Contract

Pay: $25.00 - $30.00 per hour

Schedule:

• 12 hour shift
• 8 hour shift

Education:

• Associate (Preferred)

Experience:

• Help desk: 4 years (Preferred)
• Microsoft: 3 years (Preferred)
• NOC: 3 years (Preferred)
• Telecommunications and IT: 3 years (Preferred)
• Routers: 2 years (Preferred)

License/Certification:

• CCNA (Preferred)

Work Location: One location