Server Support

POSITION: SERVER SUPPORT

FLSA DESIGNATION: NON-EXEMPT

REPORTS TO: RESTAURANT MANAGERS

DEPARTMENT: FRONT OF HOUSE

DATE REVISED: FEBRUARY 2016

POSITION PURPOSE:

Attending to both the food production requirements of the kitchen and the dining requirements of guests seated in the dining room. Assist Servers in clearing and setting up tables, as well as accommodating the guests during their dining experience.

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture.
• Presents food to guests according to the restaurants guidelines, and keeps runner stations stocked with supplies.
• Set and clear tables in accordance to company standards in an enthusiastic and professional manner.
• Serve water while safely transporting items to and from the kitchen areas.
• Stations stocked with supplies.
• Assists in keeping the restaurant clean throughout the shift. Completes opening and closing duties, as well as periodic deep cleaning duties.
• Has a thorough understanding of the restaurants products.
• Complete opening and closing side work as well as maintain a well-stocked side station area.
• Works as a member of the restaurant team. Interacts with service crew in a positive Assists others whenever needed.
• Anticipate and service the guests needs before requests are made.
• Follow proper time and attendance and uniform procedures.

OTHER:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the industry, Employees may be required to work varying schedules to reflect the business needs of the property. In addition, attendance at all scheduled training sessions and meetings is required.
• Upon employment, all Employees are required to fully comply with all rules and regulations for the safe and effective operation of the facilities. Employees who violate organization rules and regulations will be subject to disciplinary action, up to and including termination of employment

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Respond quickly and properly in any Restaurant emergency situation.
• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
• Maintain cleanliness in all areas of the Dining Room. Maintains highest standard of hygiene and sanitation. Follows Health Department standards for hygiene and safe food handling.
• The ability to perform other tasks or project as assigned by Management.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

• Must pass food knowledge test with a score of 90% or higher.
• Able to speak, read, write, and understand the primary language(s) used in the workplace.
• Good communication skills, both verbal and written.
• Able to learn and perform all essential job functions accurately and safely.
• Knowledge of the menu and beverage list and the ability to communicate clear suggestions to the guests.
• Knowledge of the city, particularly tourist attractions and the ability to communicate clear directions to these attractions and facilities.
• Auditory and visual abilities to observe and detect signs of emergency situations.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:

• Most work tasks are performed indoors. Temperature is moderated and controlled by facility environmental systems.
• Able to stand and exert well-paced mobility for an extended period of time.
• Able to lift up to 25lbs. and on a regular and continuing basis.
• Able to bend, stoop, kneel, reach, push, pull, twist, walk, crouch, squat and stretch to fulfill tasks.
• Manual dexterity required to use and operate all necessary equipment.
• Talking, hearing and seeing (vision) occur continuously in the process of communicating with guests, Supervisors and other Employees.

QUALIFICATION STANDARDS:

Education:

High school or equivalent education preferred.

Experience Required:

Minimum one year serving assistant experience required.

Licenses or Certificates:

Ability to obtain and/or maintain any government required licenses, certificates or permits.

Grooming:

All Employees must maintain a neat, clean and well-groomed appearance per company standards.