Door Host

POSITION: DOOR HOST

FLSA DESIGNATION: NON-EXEMPT

REPORTS TO: RESTAURANT MANAGER

DEPARTMENT: FRONT OF HOUSE

DATE REVISED: DECEMBER 2015

Job Purpose

To manage both entrance doors to the restaurant, and carry out the company’s door policy at all times while providing the highest standards of customer care. This person needs to look sophisticated at all times and needs to work to become the ‘Face of the restaurant’.

Key Objectives and Goals

• To welcome and say goodbye to each guest who comes through the entrance
• To gather feedback from guests to pass onto the management team
• To uphold the proper dress code
• To ‘hold’ the door on a busy evening while still maintaining great customer service
• To ensure that our VIP guests are not held at the door, and are able to have a swift entrance into the restaurant
• To ensure that we have the right guests in the restaurant at all times
• To become the ‘Face of the restaurant’, making sure that they know the who’s who
• Excellent customer recognition and customer service is a must
• To be an ambassador of the restaurant
• To ensure 100% professionalism at all times 

Business Development

• To make sure that they are focused on keeping the restaurant busy at all times
• To present new ideas of how we can better look after our guests
• To assist with any relevant new initiatives and work proactively with the rest of the team

Reporting

• To report on how many valet parking tickets are stamped each service
• To report on the footfall for that service

Making it happen

• Stimulate change, challenge assumption and ways of working to move the business forward
• Develop a positive and direct relationship with all colleagues.
• Within the department, support a culture of pride, ownership and desire to exceed expectation
• To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs

Personal Competencies

• These describe the behaviour you will need to demonstrate to carry out your job effectively
• To maintain a high customer awareness by approaching your job with the customers always in mind
• To be motivated and committed to your personal development, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• To be adaptable, responding quickly and positively to changing requirements, which may mean getting involved in procedures that are not normally part of your day-to-day responsibilities
• To maintain high level of teamwork by showing co-operation and support to colleagues in the pursuit of department and restaurant goals. To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• To ensure that the quantity of work is sufficiently productive under the normal business levels

This job profile is a working document and is subject to amendments and additions.