What are the responsibilities and job description for the Customer Support Specialist position at ZVRS?
Customer Support Specialist - Austin
Purple Communications is one of the nation's most extensive communication services for the deaf and hard of hearing communities. As a leading provider of onsite interpreting services, video relay service and video remote interpreting, the Company delivers a wide array of options designed to meet the unique communication needs of its customers.
Purple Communications' vision is to provide high-quality services with innovative products that break down communication barriers for its customers. We strive to change the game because we believe communication access is a right worthy of utmost respect and because every conversation matters.
We are experiencing tremendous growth and are looking to add strong expertise to our world-class teams!
Summary of Duties:
Under minimal supervision; work closely with Senior Director of Residential Sales on various of tasks. This job requires in-depth familiarity with video relay services, on-site community interpreting services, the interpreting industry, deaf communities, and culture; knowledge of sales channels and development opportunities on-site interpreting services that support deaf, hard of hearing, and deaf-blind community members and strong skills in business processes, management, and operations.
Sales Support Specialist Responsibilities:
- Researching interests to ensure they meet the requirements and engaging them in order to qualify them for sales opportunities.
- Qualifying leads passed to Account Managers from campaigns to ensure they meet the requirement necessary to start a sales call.
- Supporting local events to demonstrate our product/feature
- Install video products, routers, switches, TVs, and cables necessary to connect the customer to the Internet and the Company’s video relay service.
- Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
- Maintain the appropriate mix of written correspondence, telephone contacts, online demonstrations, and onsite visits with existing customers to stimulate interest in the Company’s products and services. Proactively manage sales opportunities through the sales process to close.
- Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.
- Supporting the sales department with other sales tasks, if requested.
Qualifications / Skills:
- Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required
- Excellent communication skills
- Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet
- Must have reliable transportation
- Must be able to travel extensively by car in the assigned region and by air on occasion
- Prior experience in a sales or customer support role is a definite plus.
Work environment:
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing, and walking (95-100%)
- Keyboarding (40-60%)
- Viewing computer monitor, videophone, and cell phone (40-60%)
- Lifting computers and other equipment.
- Position may require some travel.
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
Purple Communications is an Equal Opportunity Employer. Principals Only