What does a Passenger Service Agent do?

A Passenger Service Agent plays a crucial role in the airline industry, primarily focusing on assisting travelers throughout their journey. Their responsibilities include checking in passengers, managing baggage, providing information about flights, and ensuring a smooth boarding process. They also handle customer inquiries and resolve any issues that may arise during travel. In summary, the role of a Passenger Service Agent is vital for enhancing the travel experience. These professionals are responsible for various tasks, such as facilitating passenger check-ins, overseeing baggage handling, and offering flight-related information. Additionally, they address customer questions and work to resolve any travel-related problems, ensuring that everything runs smoothly for passengers.