Support Tech Salary at Apiary Fund BETA

Weave Support is the lifeblood of customer retention! Our support representatives go above and beyond to ensure that we attend to every detail of our customer's needs in order to resolve issues in less time and with the utmost level of satisfaction. Not only does our support team tackle every call and message with a personalized approach, but they receive extensive amounts of training to become product experts and resolve concerns in a timely and efficient manner. In this role, you will get to help our customers continually love Weave by being their superhero in answering the basics of how the Weave product works. We will train you on how to triage, direct, and manage customer requests for both product and technical support. You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service. Reports to: Technical Support Leadership This position can be hybrid, in-office, or work-from-home (within the sta

At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money. Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000, and Fast Company's World's Most Innovative Companies. At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you! Podium is seeking a highly skilled individual to join our Backline Support team as a Sr. Technical Support Engine

About the Role: Are you a natural problem solver with a passion for delivering outstanding customer service? Join a rapidly growing technology company that’s transforming the healthcare industry through innovative solutions. We are looking for a Technical Support Specialist to provide exceptional support to existing clients, guiding them through challenges and helping them maximize the value of the company's impactful platform. This role is ideal for someone eager to thrive in a dynamic environment, make a meaningful impact, and explore opportunities for growth within technical support or account management. What You’ll Do: Handle inbound customer inquiries via phone and email, providing prompt and effective assistance. Collaborate with clients to identify and resolve technical or workflow-related challenges. Troubleshoot issues in real-time, offering innovative solutions to optimize client processes. Provide clear, step-by-step guidance for platform setup and usage. Facilitate ad hoc

We have an exciting opportunity for a Technical Support Consultant 3 with the top leading multimedia and creative software company in the world using cutting-edge tools and technologies, including industry-leading AI and creative software, empower millions of users to achieve their creative and business goals. Provide technical support and product guidance to customers, partners, and others who are involved in developing campaigns and other marketing channel communications on our platform at all stages of the cycle. Pro-actively develop and nurture good working relationships with developers and users at customer sites to ensure that their success with our product is assured through your efforts. Effectively research, record, and maintain on-going knowledge of best practices for product usage in all areas of functionality. Build and maintain strong working relationships with other teams that support customer needs and business goals. Responsibilities: Perform root cause analysis on cust

We are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our "call to adventure" to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job! Mission: Provide world-class technical support and training in a timely manner to our users and internal departments. What you'll be doing: Communicate in a timely and professional manner with users via email, chat, and/or phones. Troubleshoot and test software issues and escalate findings to the technical escalation team if needed. Proactively submit feedback recommendations on the user's behalf to improve the product. Provide best practices and assistance to customers on how best to implement JobNimbus Help drive process improvements by working cross functionally to enhance communications and tool

Objective Alleva is a leading edge EMR/ CRM SAAS based organization that is built upon the foundation of ‘helping the helpers’ mission. This is our entry level Technical Support role with an opportunity to join an amazing team and growing organization. We are looking for the ‘RIGHT’ individuals that can provide white glove technical support to our customer base and looking forward to growing with us with career progression opportunities. Core Position Responsibilities The primary responsibilities of this role are as follows: · Take inbound phone calls / Live Chats from clients to provide them support for their purchased products. This may include doing the following: o Provide empathy, support, and clarity regarding their questions, how-to steps, or accomplish their needs within the systems o Initial troubleshooting of their potential issues to determine the potential root cause. This may include working with the client on a screen share to help gather the details / information needed

On-Site Support: Respond to client queries and provide on-site technical assistance. Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware. Troubleshooting: Diagnose and resolve hardware and software issues. Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users. Documentation: Maintain records of issues and solutions in a ticketing system. Collaboration: Work with other IT professionals to ensure seamless support.

Position: Technical Support Specialist Location: Salt Lake City, UT 84120 Duration: 3 months contract to hire Pay rate $15.54/hr on w2 Hybrid Schedule Expected in-office days: 3 times a week Expected remote days: 2 times a week Daily working hours between 6am -7pm EST anyday of the week. Start Date: ASAP Summary: Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs). Key Responsibilities: Answers moderately comple