Tech Support Salary at Collabera BETA

About Us: Tekcard Payments is a leading full-service provider in the payment processing industry, offering comprehensive payment solutions nationwide. We are currently seeking an experienced Customer Service Support Manager to lead and enhance our customer support operations. If you have a strong background in customer service management, especially within banking, fintech, or payment processing industries, we want you to join our growing team! Key Responsibilities: Team Leadership: Manage and lead a team of customer service representatives, ensuring high standards of customer care, efficiency, and responsiveness. Customer Relations: Handle escalated inquiries and resolve complex issues, ensuring customer satisfaction while aligning with company policies and risk management guidelines. Operational Oversight: Continuously review customer service procedures to optimize processes, enhance service quality, and maintain compliance with payment industry standards. Collaboration with Risk & S

*** NO C2C *** *** Only W-2 *** *** Contract will likely renew for several years *** *** USC or GC Holders Only *** We are seeking an experienced Printer Break/Fix & Tier 2 Support Technician to provide expert-level service for VIP users. Candidates must have hands-on printer break/fix experience and strong Tier 2 support skills. Key Responsibilities: Provide on-site printer support for VIP users. Act as a Tier 2 escalation point for critical printer issues. Manage tickets within the customer helpdesk system. Troubleshoot printer issues directly with end-users. Coordinate with tech support to diagnose issues and dispatch technicians. Ensure prompt resolution and maximum device uptime. Assist with training and user education as needed. Deliver exceptional customer service. Requirements: ✔ Proven hands-on printer break/fix experience ✔ Strong Tier 2 printer support background ✔ Helpdesk ticketing system experience ✔ Excellent troubleshooting and communication skills

Description Home Search Jobs Job Description Technical Support Specialist Contract: Pennington, New Jersey, US Salary Range: 20.00 - 21.00 | Per Hour Job Code: 359557 End Date: 2025-04-03 Days Left: 12 days, 3 hours left Apply Location: Addison, TX/ Chandler, AZ/ Jacksonville, FL/ Hopewell, NJ Position: Level 1 Support Duration: 12-18 months Job Description: Required Skills Requires 1-3 years of experience Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills, with the ability to prioritize workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment. Job Requirement IT Support Tech Support L1 Support Level 1 Support Reach Out to a Recruiter Recruiter Email Phone Aditi Shrivastava aditi.sshrivas

POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. As a Customer Care Agent, you will play a crucial role in our organization by providing exceptional customer support and resolving customer inquiries. You will utilize your excellent communication skills and customer-focused approach to build positive relationships with customers and ensure their needs are met. To be considered for this role, you must complete a full application on our company careers page, including all screening questions. POSITION RESPONSIBILITIES: Key Tasks and Responsibilities: Handle inbound customer service calls in a professional and courteous manner. Assist customers with inquiries, complaints, product information, and service-related issues. Troubleshoot and resolve

Description: This role supports the manufacturing science and technology team supporting clinical/commercial manufacturing. This role is responsible for process data collection, monitoring, and analysis, change control management, deviation management, and writing of technical documents. Support provided by this individual is critical to successful manufacturing and release of batches at internal and external manufacturing sites. This role will have responsibility to support manufacturing activities at the CMO, giving feedback in real-time on technical support and process questions from the manufacturing team. The majority of this role will be collecting, reviewing, analyzing data. Preferred experiences: - Cell therapy drug product manufacturing and aseptic processing - Experience with providing data packets for investigational support including OOS. - Technical role (MSAT / Tech Support, Operations) - Technical support - Proficient in Minitab and other systems that are used to analyze

Manage the network environments utilizing all prescribed utilities and tools to ensure a high level of service availability. -Adheres to set technical and administrative procedures/practices utilizing prescribed utilities and tools. -Escalates in accordance with set policies and procedures. -Works with domestic and international service providers/carries to resolve communications problems. -Bypasses or restores defective components under the guidance of senior staff members. -Initiates back-up scenarios for failed services when applicable. -Identifies and resolves data communications protocol problems. Skills & Requirements Skills: Understanding of network topologies -Hands-on experience with Routers, Switches, and Multiplexing, etc/ -Basic understanding of protocol operation including host-to-host communications, data transfer, routing strategies, and network management. -Fundamental understanding of network/application protocol operation. Install, configure, and support Microsoft Win

Job Description Job Description Technical Support Responsibilities: Must have excellent communication skills Working with and on a team so communication is spread throughout the team Critical thinking is a must Identifying hardware and software solutions. Troubleshooting technical issues. Resolving network issues. Installing and configuring IP phone hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking customers through a series of actions to resolve a problem. Following up with clients to ensure the problem is resolved. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Technical Support Requirements: CompTIA certification is a plus Experience in Linux or Cisco is a plus VICI Dial experience is a plus At least 1 year prior experience in tech support, desktop suppor

Overview The Client Support Specialist provides IT software and hardware support to faculty, students, and staff at Princeton University. The Client Support Specialist must be familiar with a variety of technologies and able to troubleshoot and resolve issues with Windows and Mac computers, tablets, and smartphones. The Specialist supports customers in their office, as walk-ins, and by phone or video conference using remote support tools. The specialist may also be asked to assist with IT field support in other departments, or partner with department IT support to assist with special projects. The successful candidate for this position possesses a professional maturity and ability to handle sensitive information, high-profile staff and visitors, and special events with the utmost level of confidentiality and professionalism. This position will be fully onsite in Princeton, NJ. Responsibilities Support Windows and Mac computers, mobile devices, printers, and other hardware/peripherals f