IT Support Analyst Salary at Crescent Mortgage Co BETA

Job Description: Responsibilities: Develop Web look Intranet Portal Collaboration Intranet Site and Branding on SharePoint platform or using Live Tiles solution. Build new landing pages, department templates/pages, newsletters, banners, and videos accessible to any device. Implement, deploy, package, and maintain new intranet portal site and SharePoint site. Use SharePoint Framework SPx to create website designs with OOTB, UI extension, page layouts, themes, and display templates. Code pages using HTML5, JavaScript, and Typescript, jQuery, CSS, SQL, Bootstrap, or responsive design for all devices. Create web parts, lists/libraries, content types, site columns, master pages, search navigation, permissions, and data management. Build workflow forms using SharePoint Designer, and PowerApps/Flow. Migrate data from SharePoint Online to SP 2010/2013/2016/2019 using Sharegate, Quest, or the Metalogix migration tool. SharePoint Developer Requirements: Minimum 3-4 years of experience in a Share

FCBH Desktop Support Analyst (730356) Atlanta, GA 30303(Onsite) Short Description: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Complete Description: Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Ana

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics’ 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or

Seeking a skilled JDA/BlueYonder Support Analyst to support a Distribution Center with daily shipment reconciliation. This role you will triage service requests, review shipment line issues related to pack stations, rack stoppage, and inventory reconciliation between the JDA WMS and the ERP. Key Responsibilities: Develop, implement, and configure JDA WMS solution tools using Java, PL/SQL, MOCA, C++, JavaScript Identify and resolve bottlenecks and bugs Assist clients in achieving strategic goals through technology solutions Qualifications: Bachelors degree in Information Science, Computer Science, Data Managment or related field 6-8 years of experience with JDA configuration (2019 version+) MOCA, WMD RDB, DDA, and Integrator Knowledge of warehouse processes and Oracle performance analysis Experience implementing WMS systems

This position requires full-time, onsite presence in the office, five days per week. Additionally, candidates must possess expert-level proficiency in Excel. The Project Manager Support Analyst will work closely other Account Managers in supporting the broader PM team and the client with data analysis and program management. This position will be responsible for requested reporting, maintaining inventory levels for reprints and streamlining internal processes for team efficiency. Utilize core project management, communication, presentation and creative problem solving skills to deliver projects on time, scope and within budget. ESSENTIAL JOB FUNCTIONS: Support team with maintaining inventory levels with reprints Forecasting and demand reporting Assist team with reports for programs to and for client when requested Become familiar with internal systems and work towards enhancements to better help the team with data cleanup/ data integrity/ inputs/ program management Partner with team to

Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. •Note: An equivalent combination of education and job specific experience

JOB DESCRIPTION This position leads the optimization of Customer Care processes, working with cross-functional teams and SAP users to enhance efficiency. Responsibilities include monitoring trends, implementing tool and process changes, and driving innovation using Lean Principles. The role manages key customer relationships, collaborates with departments like Forecasting and Sales, and ensures alignment in order management processes. Key Responsibilities: Evaluate and improve processes to drive business results. Develop and communicate policies and procedures. Ensure compliance with best practices in Customer Service. Analyze data to identify improvement opportunities. Support ERP-related programs for successful rollouts. Audit and update training materials. Provide user training and support. Foster a culture of Continuous Improvement. Collaborate cross-functionally to enhance customer experience. Identify and drive Customer Service improvements. Utilize project management skills for

**Summary:** This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution. **Duties and Responsibilities:** + Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed. + Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing. + Handle, document , and resolve or escalate any email issues presented **Education and Experience:** + 3 years of customer service in a call center environment preferred, 1 year required. + High School Diploma required. + College degree in Information Technology or Technical college degree preferred. **Required Skills:**