Support Technician III Salary at Denovo BETA

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the te

Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground expertise in planning and executing the most critical missions our country and business sectors have faced with current operations ongoing in every region in the US, to include heavy support to the Washington, DC metro area and Tampa, FL area along with the Middle East, South Asia, Afghanistan, Latin America, Europe, or Africa. We offer experience in addressing todays hardest problems. **Work location for this position will be in Chicago, IL** Responsibilities: Records

How you'll make an impact: As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, StrataJazz. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. Independently develop and deliver training sessions for customers and internal t

How you'll make an impact: As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our healthcare data intelligence and benchmarking products. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. Own customer communication from initial point

How you'll make an impact: As an Application & Technical Support (ATS) Specialist, you will be providing technical guidance and support to our customers for our product, Axiom. To be successful in this role, you should be highly motivated and enjoy finding creative solutions to challenging problems. A day in the life of this role: Troubleshoot and resolve moderately complex technical issues independently. Conduct detailed analysis to identify root causes of technical problems. Effectively prioritize and manage cases according to SOP guidelines. Oversee individual backlog and team unassigned cases to maintain workflow efficiency and meet established standards. Develop and implement solutions to prevent recurring issues. Escalate complex issues to higher-level support when necessary. Update and maintain customer records accurately. Document all interactions and transactions with customers in the system. Independently develop and deliver training sessions for customers and internal teams.

**Amentum is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U.S. government and commercial clients around the globe. Our Senior Leaders, Subject Matter Experts, and Operational Specialists have direct, on-the-ground expertise in planning and executing the most critical missions our country and business sectors have faced with current operations ongoing in every region in the US, to include heavy support to the Washington, DC metro area and Tampa, FL area along with the Middle East, South Asia, Afghanistan, Latin America, Europe, or Africa. We offer experience in addressing todays hardest problems.** **Applicants selected will be subject to a government security investigation and

Who Are We? Prolaio believes that continuous learning and collaboration can make the difference in how heart care can be administered. So, we are creating smarter ways to address heart disease and heart risks, by integrating a connected platform, enabled by smart data science to help patients access the care and attention that will inform better treatments and outcomes. We envision a future where care teams and hospitals can be more effective, the health care system can be more efficient, and patients have a better care experience and more fulfilling lives. This is precision cardiology, and we know it’s within reach. What Will You Do? The Overview The Technical Support Engineer will oversee the day-to-day technology and operations of our patient management (tele-health) services, with a strong emphasis on technical troubleshooting, resolving patient issues, and improving the overall telehealth experience. This is a dynamic role that combines leadership responsibilities with hands-on te

Kickstart Your Tech Career in Financial Services Are you passionate about technology? Interested in traveling? Looking to grow your career in a fast-paced financial services environment? MCS Group is thrilled to partner with a world leader in financial technology managed services. This global company provides IT infrastructure to capital markets firms in over 20 countries and is expanding its Technical Support team due to continued success. This is an exciting opportunity that offers: A comprehensive 4-6 week training program in Belfast (all expenses covered). Clear pathways for career progression in IT infrastructure, cybersecurity, and management. The opportunity to work in a dynamic, global environment with cutting-edge technology. The Role: Technical Support Engineer Provide on-site technical support to key financial clients. Troubleshoot and resolve IT issues for internal employees. Follow escalation processes where necessary. Manage and de-escalate customer frustrations effective