Senior Tech Support Salary at Incora BETA

About Us: Soterix Systems is a cutting-edge provider of Cloud Video Computing solutions with integrated True AI capabilities. Our mission is to deliver advanced and reliable technology to our customers while ensuring a seamless experience. We’re looking for a Technical Support Specialist to join our team and play a key role in supporting our innovative platform. Role Overview: As a Technical Support Specialist, you’ll provide expert-level assistance to customers, ensuring the smooth operation of both the software and hardware components of our platform. You’ll diagnose and resolve complex issues, guide customers through configurations, and work collaboratively with internal teams to enhance the overall customer experience. Key Responsibilities: Customer Support and Troubleshooting: Act as the primary contact for customers needing assistance with the platform, including hardware (e.g., cameras, cloud connectors) and software. Diagnose and resolve issues related to video streaming, AI an

Akkodis is seeking a Help Desk Support for a Contract job with a client in Addison, TX (hybrid role). Ideally looking for applicants with a solid background in the financial services industry. Pay Range: $20 - $24/hour; The rate may be negotiable based on experience, education, geographic location, and other factors. Responsibilities: Provide remote and on-site technical support for customers for both hardware and software. Install new systems at customer sites. Document service issues into a tracking system Support internal IT infrastructure. Analyse, diagnose, and troubleshoot customer inquiries via phone, e-mail, and in the field when necessary. Learn new products and applications as necessary to remain an expert. Support sales team in answering questions and understanding products. Perform basic hardware repair. Handle various miscellaneous tasks associated with product/customer support activities. Provide support for in-house IT hardware/software/network. If you are interested in

Access Control Technical Support Specialist Location: Carrollton, Texas (In-office position) About Us We're a rapidly growing company fostering a positive and collaborative work environment in the heart of Carrollton, TX. Our team is expanding, and we're seeking a skilled professional to join us in a critical role. The Role We're looking for an exceptional Access Control Technical Support Specialist to provide exceptional support and care to our valued dealers. This position is pivotal in ensuring the smooth operation of our Total Property Wireless Access Control systems and maintaining excellent customer relations. Key Responsibilities: Provide expert troubleshooting assistance to dealers via phone Assess and verify the accuracy of installation setups (wiring, power, signal strength, etc.) Resolve complex technical issues related to access control systems Collaborate with our team to improve product performance and customer satisfaction The Ideal Candidate: Has a proven track record i

Job Description Job Description About Us: Soterix Systems is a cutting-edge provider of Cloud Video Computing solutions with integrated True AI capabilities. Our mission is to deliver advanced and reliable technology to our customers while ensuring a seamless experience. We’re looking for a Technical Support Specialist to join our team and play a key role in supporting our innovative platform. Role Overview: As a Technical Support Specialist, you’ll provide expert-level assistance to customers, ensuring the smooth operation of both the software and hardware components of our platform. You’ll diagnose and resolve complex issues, guide customers through configurations, and work collaboratively with internal teams to enhance the overall customer experience. Key Responsibilities: Customer Support and Troubleshooting: Act as the primary contact for customers needing assistance with the platform, including hardware (e.g., cameras, cloud connectors) and software. Diagnose and resolve issues r

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do. As a Staff Engineer - Technical Support for CommScope's In-Building Wireless products, you will be pivotal in delivering Tier II and Tier III support to wireless customers. While the primary focus is on North America, support may extend globally. This role demands a combination of remote problem-solving expertise, occasional field visits, and cross-functional collaboration to ensure customer satisfaction and product excellence. Richardson, Texas (Hybrid - 2-3 days in office; subject to change based on company policy) Key Responsibilities: Provide advanced troubleshooting and technical support via phone helpline, email, and ticketing system. Address complex issues through remote sessions and, when necessary, on-site visits. Maintain detailed records of customer issues, updates, and resolutions using CRM tools. Work closely with internal technical support, services teams, and extended t

Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia's clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Responsibilities Guide customers through the PCI assessment questionnaire Provide consistent quality service to our customers Handle inbound customer inquiri

Job Summary: We are seeking a dedicated Warehouse and Technical Support Specialist to join our team. This role combines warehouse and assembly management with technical support responsibilities, ensuring smooth operations and efficient handling of both physical and digital assets. The ideal candidate will manage software portals, activate, set up, and modify customer accounts and assets, and prepare hardware by assembling, installing software and setting up devices. This position does not involve direct customer interaction. Key Responsibilities: Warehouse and Assembly Management: Assist in all areas of warehouse and assembly areas. Organize and maintain inventory in the warehouse. Ensure accurate tracking and documentation of incoming and outgoing shipments. Manage orders, including picking and packing for shipment. Procure, assemble, and kit parts and products. Technical Support: Manage software portals, including activation, setup, and modification of customer accounts and assets. P

Description: MUST HAVES: EXPEREINCE: Agent Chat , Win10, IOS This is a client-facing level one technology support role for a global user-base. Role involves basic troubleshooting of Microsoft applications and proprietary systems. This resource is necessary to maintain agreed service levels within the Client Service Desk and deliver the capabilities to service our clients. Position Summary Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Required Skills: Requires 3-5 years of experience Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills,