IT Support Specialist Salary at Newglobe BETA

Role: Service Desk Support Experience: 2+ years Location: Charleston, WV Mode of Hire: Full Time We at Coforge are hiring Service Desk Support with the following skillset: Provide Level 2 support to the client. Identify issues and escalate issues when necessary. Resolve end-user incidents and process service requests via phone, e-mail and chat. Escalate user issues to appropriate resources when necessary. Perform software, hardware and basic network troubleshooting. Clearly document user issues and troubleshooting steps. Maintain technical documentation. Perform other duties as assigned.

**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values diversity, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cenga

Support Specialist: Provide assistance and guidance to individuals in need of support. Offer expertise and knowledge in various domains to address concerns and enhance well-being. Collaborate with diverse individuals to identify and resolve challenges. Foster an inclusive and supportive environment. Conduct assessments and develop personalized strategies to promote growth and success. Utilize effective communication skills to connect and empathize with individuals. Maintain confidentiality and adhere to ethical standards. Adapt to evolving circumstances and prioritize customer satisfaction. Qualifications A love of working with children Excellent communication skills Ability to follow directions Passion for helping others

Job Description Job Description Role: Service Desk Associate Location: Charleston, WV Skills Required: · Provide Level 2 support to the client. · Identify issues and escalate issues when necessary. · Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat · Escalate user issues to appropriate resources when necessary. · Perform software, hardware and basic network troubleshooting. · Clearly document user issues and troubleshooting steps. · Maintain technical documentation. · Perform other duties as assigned. Company Description Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 4

The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy, collaborative, accountable, respectful, and innovative. They are responsible for resolving the most critical and complex issues with the Cornerstone product. The Specialist will utilize their knowledge, expertise, and exceptional soft skills to understand the customer and interpret their needs to ensure they are achieving maximum value from Cornerstone. **In this role you will** + Respond to customer cases in line with service level objectives. + Identify and resolve issues and proactively perform mitigation assessments to prevent issues from recurring. + Approach each case with a goal of ensuring Cornerstone products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement. + Research and replicate difficult configuration, compatibi

Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level. Our Company Purpose & Values Our Purpose is Fostering Fulfillment In Communities. Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace. Who You Are You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go

Job Description Job Description Position Title: Managed Services Network Infrastructure Engineer Role Overview: As a Managed Services Network Infrastructure Engineer, you will lead the implementation, optimization, and troubleshooting of cutting-edge network and IT infrastructure solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. Your advanced knowledge and skills across various network components and technologies will be instrumental in driving client satisfaction and operational excellence. The Engineer will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a wide array of network devices and technologies, including but not limited to: Advanced Route/Switch Datacenter Environments Quality of Service (QoS) O

Overview: Who We Are Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities across the country. As one of America's Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and the development of team members at every level. Our Company Purpose & Values Our Purpose is Fostering Fulfillment In Communities. Our Values, Integrity, Collaboration, Empowerment, Passion & Perseverance (aka Grit) influence our decisions and the actions that follow in and out of the workplace. Who You Are You are driven, ambitious, have a personal calling for serving people, and desire to positively impact your community. You enjoy collaborating with others, aren't afraid to roll up your sleeves, and go