Desktop Support Analyst Salary at Orkin Inc BETA

Position Title: IT Help Desk Analyst Environment: 100% on-site Location: Norcross, GA Position Status: Long-term Contract Pay rate: $20/hr. Responsibilities: Answer inbound technical questions from customers and gain an understanding of each situation. Troubleshoots issues to find solutions and partners with customers to solve issues together. Confirm that the solution worked properly before ending the call. If unable to resolve customers' issues using information supplied in the Service Now Knowledgebase, the agent will seek help from Support Analyst II and/or the Development team (Swarm) to further analyze and find the root cause and potential workarounds. Agent will apply fix or workaround discovered during “swarming” with Support Analyst II/Developers. Agent will create new knowledge base articles outlining the fix/workaround discovered during “swarming”. If the issue is determined to be a software defect the agent will fully document the issue, troubleshooting, and root cause anal

Helpdesk Analyst 1 One of IDR’s largest clients is looking for a Help Desk Analyst 1 to join its team in Atlanta, GA! This individual will provide technical assistance to computer users in person, over the phone, and via email. This role is 100% onsite in Atlanta, GA. Responsibilities of the Helpdesk Analyst 1 Include: Provide assistance to users with computer hardware and software issues. Respond to technical support issues via phone, email, and in-person Monitoring ticket queues Assigning tickets to internal and external support staff Escalating tickets outside of the department until resolved Required Skills/Experience: 2+ years of Technical End-User Support experience Strong working knowledge of Windows 10 and Office 365 Hands-on knowledge in resolving issues with PCs, Laptops, Printers, and Copiers Knowledge of Active Directory, SCCM, and VPNs. CANDIDATES MUST BE ABLE TO LIFT 30+ LBS What’s In It for You? Join a flexible, friendly, laid-back work environment Enjoy an extremely com

Job Title: Tier 2 Service Desk Analyst Location: Hybrid (3 days on-site per week, with flexibility to 2 days on-site based on performance) Job Purpose Our client is seeking a dynamic and driven Tier 2 Service Desk Analyst to join their growing IT team. This role is ideal for a rising star who has demonstrated progression from Tier 1 to Tier 2 support within their current organization and is eager to continue advancing their career. The successful candidate will play a key role in ensuring seamless IT support within a hybrid cloud environment, leveraging expertise in both Active Directory and Entra ID/Azure AD, as well as Office 365. Key Responsibilities Provide Tier 2 technical support to end users across a hybrid cloud environment, troubleshooting and resolving escalated issues. Support and administer Active Directory and Entra ID/Azure AD in a hybrid setup. Manage and troubleshoot Office 365 applications (Outlook, OneDrive, SharePoint, Exchange Admin Center, etc.). Respond to, manage

WHO YOU ARE: We are seeking a highly skilled and motivated Manager of IT Infrastructure to oversee our IT infrastructure team and ensure the seamless operation of our technology systems. If you are passionate about optimizing network performance and driving technological innovation, we invite you to apply and become a key player in our dynamic organization. WHO WE ARE: Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry. Over 10,000 dedicated team members across North America. Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America. Over 50+ years of experience in creating long-lasting partnerships. OUR MISSION: We protect the food supply by eliminating risks so families everywhere can eat without fear. Protect What Matters: We are in service of safety at every step, ensuring the health of everyone is central to all we do – from plant team members to consumers. Deliver On Our Prom

Job Overview: We are seeking a highly capable Service Desk Analyst II who will be responsible for inbound calls and tickets from Cortavo’s managed services customers. This Level 2 position will require the ideal candidate to identify and resolve questions relating to issues with opening applications, printers, connectivity to different systems, new user onboarding, existing user offboarding, and many other tasks. The Service Desk Analyst will spend the majority of their day performing remote support and composing knowledge base articles, while working from our Atlanta, GA location. The ideal candidate will take an empathetic approach when communicating with customers, and relay technical questions and solutioning in a patient, polished, and professional manner. This position reports directly to the Service Desk Manager. Responsibilities: Assist Cortavo end users with various desktop support related questions, such as setting up Outlook, OneDrive, access via Remote Desktop, printer conf

Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. •Note: An equivalent combination of education and job specific experience

About us: Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company's website at EmpowerFranchising.com. Position Overview: This is a key leadership

Title: Service Desk Analyst Location: Alpharetta, GA – hybrid 3 days onsite Duration: 3 month contract with extensions and possible permanent conversion Schedule/Hours: 7AM – 8PM (3 different shifts in window) – need to be available to work on rotation shifts for weekends and holidays Compensation: $17.00/hr to $18.00/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location. Desired Experience: High School Diploma required, associate or bachelor’s degree from an accredited college or university, or equivalent experience desired.