Tech Support Salary at Reckon Info System BETA

WHAT YOU'LL DO Work on-site at Philadelphia location as part of our Center of Excellence Support Team, partnering with our customers and effectively resolving issues through phone (primary channel) and email Tend to your assigned shift, 8 am - 5 pm Onboard new patients, help them set up our software and Remote Patient Monitoring devices, and provide them with an understanding of the objectives and expectations of the program Provide support & guidance to patients across our customer base who use our software and devices to monitor their health and wellness Maintain comprehensive knowledge of our tools to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues Collaborate with account managers or sales teams to identify opportunities for existing customers to use more services Monitor your queues, assist with daily goals, and conduct quality control to reduce errors to improve procedures. Recommend and work with your manager to impl

Job Description Job Description Hansen Gress has been a trusted provider of managed IT services for local businesses in Juneau, Alaska, since 2005. As the oldest and largest managed services provider (MSP) in Alaska’s capital city, we support a diverse range of clients. Our growing client base includes over 70 organizations, from helicopter tour operators and arts and culture groups to healthcare practices, breweries, movie theaters, and nonprofits supporting survivors of domestic violence. We're looking for a Tech Support Representative to join our team! In this role, you'll assist clients with technical issues and concerns across various channels, ensuring they receive clear and effective solutions. If you enjoy helping others navigate technology and solving problems with patience and expertise, we'd love to hear from you! What You’ll Do Provide friendly and effective technical support, troubleshooting issues via tickets, phone calls, emails, and in-person interactions. Communicate c

Project description The WellMed Tech Support Specialist will play a critical role in assisting the WellMed Helpdesk to support WellMed employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization. Responsibilities Accept Inbound Calls: Receive and handle inbound calls from WellMed employees reporting technical issues. Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution. Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution. Effective Communication: Communicate

About the Company - Atento is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems. About the Role - Want to work for a top social media company?? English and Spanish Speakers, candidates needed! Responsibilities Handle and resolve end-to-end product troubleshooting and customer support for a popular social media company. Ability to work on case volumes across email and chat channels. Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touchpoints. Drive adherence to service levels across channels and achieve Best in class productivity, impact resolution times for end customer. Partner with in-house technical specialists to educate advertisers on product features and common issue types. Qualifications BA/BS degree or

Overview: The Tech Support Supervisor is responsible for leading internal and external Technical Support teams. Establish and lead call center best practices to ensure client satisfaction and operational efficiency. Train new and existing team members on product, best practices, documentation procedures and customer service. Lead by example with a never give up attitude and technical problem solving skills. Work directly with clients regarding use of the software and issue escalation to ensure outstanding customer service. Responsibilities: Manage call center best practices. Recognize areas for improvement and develop action plans to present to management. Manage the Tech Support teams work and on-call schedules and rotations. Approve hourly employee timesheets. Coordinate and facilitate customer service training for Technical Support team. Develop and maintain technical operation manuals, parts lists, repair guides, troubleshooting guides and training materials. Document workflow and

Overview: Were seeking a customer-oriented Technical Support Engineer (Virtualization) to work on behalf of our client to resolve complex customer cases. You will work with customers to resolve software issues, collaborate with colleagues to continuously improve, and deliver exceptional customer service. This role is expected to take cases escalated by customers and/or Level 1 Support Engineers and should provide quick and accurate support. Driving exceptional outcomes with purpose-built solutions. Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. Were problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts a

Job Description Job Description Hansen Gress has been a trusted provider of managed IT services for local businesses in Juneau, Alaska, since 2005. As the oldest and largest managed services provider (MSP) in Alaska’s capital city, we support a diverse range of clients. Our growing client base includes over 70 organizations, from helicopter tour operators and arts and culture groups to healthcare practices, breweries, movie theaters, and nonprofits supporting survivors of domestic violence. We're looking for a Tech Support Representative to join our team! In this role, you'll assist clients with technical issues and concerns across various channels, ensuring they receive clear and effective solutions. If you enjoy helping others navigate technology and solving problems with patience and expertise, we'd love to hear from you! What You’ll Do Provide friendly and effective technical support, troubleshooting issues via tickets, phone calls, emails, and in-person interactions. Communicate c

POSITION TITLE: Tech Support Specialist DEPARTMENT : Informatics NATURE OF POSITION : The Tech Support Specialist is responsible for Tier 1 support of network, workstations, end user support, and the electronic health record platform utilized by The Clinic end users. This position will work as a co-liaison with the Lead Tech Support Specialist and the Co-Network Systems Administrator in performing platform and system orientations, troubleshooting errors and issues as needed, direct staff workstation support, manage and resolve technical support inquiries with the E.H.R. and software/platform vendors as well as communicating and reporting needs, issues and progress to the Lead Tech Support Specialist. RESPONSIBLE TO: Lead Tech Support Specialist SUPERVISION EXERCISED: None MINIMUM QUALIFICATIONS: + Bachelors or associate degree in information technology or similar preferred, equivalent work experience, and/or certifications in a related field. + Experience with electronic health records