Tech Support Salary at Skyscape Inc BETA

Job Description Job Description We’re looking for a detail-oriented, tech-savvy professional to join our Customer Service Operations team as a Customer Support Systems Analyst. This role ensures the systems and tools used by our service teams run smoothly, are optimized, and provide great experiences for both customers and employees. What You'll Do: Supporting, configuring, and optimizing customer-facing systems (e.g., IVR, CRM, Chat) Acting as a liaison between business users and IT Troubleshooting system issues and managing escalations Working with cross-functional teams on feature enhancements and releases What We're Looking For: 3–5 years in business systems or tech support roles Strong communication and analytical skills Experience with Twilio, Salesforce, or Sitecore preferred Bonus if you’ve worked in a utility or regulated environment Why You’ll Love This Job: Hybrid flexibility (Tues–Thurs in office, M/F remote) Collaborative, mission-driven team Opportunities to innovate and

Job Type Full-time Description Administrative Assistant - Customer Service Support Canton, MA On Site - No Remote About Reiser With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making Reiser the one supplier that food manufacturers can trust for better, smarter food processing and food packaging solutions and equipment. We take great pride in providing the resources our customers need to ensure their success. Our team of talented and passionate professionals works hard, embraces challenges, and is wholeheartedly dedicated to the success of our customers. Our Vision Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs. Every customer contact will result in an improved relationship with

Must be able to work 4 AM-12:30 PM EST. We are seeking an experienced and proactive Customer Experience Specialist to join our team in a remote role that blends Customer Service and Customer Experience responsibilities. This position is critical to bridging operational support and long-term relationship management, primarily for our international customers, especially during early morning hours—but also extending support to other customer segments as needed. In this role, you will take ownership of onboarding, training, and sustaining strong partnerships with our global network of Pharmaceutical Manufacturing Facilities (PMFs). You will act as a trusted clinical and operational resource for our international stakeholders—ensuring platform adoption, regional consistency, and a superior customer experience. This role requires flexibility and availability to work the assigned shift from 4:00 AM to 12:30 PM EST, Monday through Friday, including select holidays as needed. Key Responsibiliti

Purpose: As an entry level Client Support Specialist, you will support our educational suite of products in a call center environment. You will be responsible for responding to clients via phone and email, manage support cases, and work with other departments in Operations to resolve client issues. Accountabilities: Troubleshoots client issues via telephone, email or web conferencing software. Records customer inquiries by documenting inquiry and response in Salesforce. Performs new client training to large and small groups via web conferencing software. Documents and escalates reported issues to the Tier 2 support team and follows up with support and clients regarding resolution. Works in tandem with the Customer Solution Management team on CAS-specific issues and projects. Be on time and prepared for deadlines, project milestones & responsibilities, and team meetings. Other duties as assigned. Position Requirements : Bachelors degree strongly preferred. High comfort level explaining

We're leading the way in redefining the workwear category. Our mission is to engineer better boots and apparel for our country's tradesmen and women by working directly with real workers to learn what they actually need to execute their jobs. The BRUNT team is not only devoted to improving on the old workwear standards, but we're also creating a community that tradesmen and women can call their own. From our weekly hangouts at the BRUNT Garage, to hosting events across the country, we're all about getting boots on the ground and building something real with the BRUNT crew. What You'll Do: In this role, you represent BRUNT. You will engage with our customers using phone, chat and email channels. Your aim is to not just solve problems, but to build fanatical, lasting relationships. This means that you need to ensure our customers' needs are understood and their expectations exceeded. This position is classified as non-exempt hourly and requires daily time and attendance tracking. You sho

Vice President, Client Experience The Weber Shandwick Boston Office is currently seeking a Vice President for its Healthcare Practice. The VP is responsible for managing client and inter-agency relationships, playing a critical role in shaping the future and long-term success of our Health Practice. The VP will be responsible for all aspects of a client relationship and account team. Responsibilities include recommending programs and activities coordinating with client's goals, effectively delegating projects, offering counsel to team members and allocating agency resources to match client budgets. VPs are also engaged with business development, strategic program planning and the development of creative concepts. The ideal candidate will have experience working with biopharmaceutical companies with a proven track record of managing a range of health campaigns, from reputation building to patient storytelling. If you are excited about managing talented junior staff members, building str

Responsibilities:Respond to all client inquiries and concerns in a timely and professional mannerProvide excellent customer service and support through various channels including phone, email, and chatProactively identify and address potential problems or issues with clients' services and escalate as necessaryCollaborate with internal departments to ensure client needs are met and issues are resolvedMaintain accurate and updated client records in our customer relationship management systemAssist with the onboarding of new clients and provide training and support for our servicesStrive to achieve high levels of customer satisfaction and retentionKeep track of customer feedback and provide suggestions for improvement to the management teamStay up-to-date on company services, policies, and proceduresQualifications:High school diploma or equivalent required, Bachelor's degree preferredMinimum of 2 years of experience in a customer support or related roleExcellent communication and interper

Customer support involves providing assistance and resolving issues for customers regarding a company's products or services. It encompasses various tasks, including answering inquiries, processing orders, handling returns and refunds, and ensuring customer satisfaction. Customer support professionals act as a bridge between the company and its customers, representing the brand and striving for positive experiences recblid zyim9ipn87x1dfrdfmz4rj1ezefgpf