Technical Support Analyst Salary at Vyne Dental BETA

**Summary:** This role answers all inbound support calls, emails, and chats presented. This position resolves any customer support issues and escalates any technical issues to a Technical Support Analyst as needed. This position also updates documentation regarding issue troubleshooting and resolution. **Duties and Responsibilities:** + Answer inbound calls, creating issue ticket and documenting all issue details. Update ticket detail as needed until issues are closed. + Able to consistently produce high quality and high quantity of call resolution based on advanced system knowledge. This is demonstrated by supervisor observation as well as department skills testing. + Handle, document , and resolve or escalate any email issues presented **Education and Experience:** + 3 years of customer service in a call center environment preferred, 1 year required. + High School Diploma required. + College degree in Information Technology or Technical college degree preferred. **Required Skills:**

Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Analyst 1 or position equivalent. •Note: An equivalent combination of education and job specific experience

About Ditto: Ditto is on a mission to unleash the full power of edge devices by removing all the plumbing required to build amazing applications. We bridge the digital divide by enabling real-time data synchronization-even when internet connectivity is limited or non-existent. Our peer-to-peer technology is trusted by major customers like Chick-fil-A and Delta Airlines, and we also work closely with the U.S. military on mission-critical connectivity solutions. As a fast-growing startup poised for a future IPO, our team is globally distributed, and our core values are trust, communication, and continuous improvement. We celebrate diversity and strive to create a team that encompasses a wide range of backgrounds, skill sets, and perspectives. About the position: Serve as the first point of contact for IT support within the organization, handling Tier 1 and Tier 2 support requests related to software, hardware, and networking. As a Service Desk Analyst, you will be responsible for: Incide

Overview: Job Purpose The Intercontinental Exchange (ICE) is seeking an Atlanta based Lead Systems Analyst to join the Clearing Risk Technology Department which is based and managed in Atlanta. As Lead Systems Analyst you will possess a broad skillset that bridges business and technology disciplines. You will leverage these skills to communicate complex and sometimes, esoteric, topics in an effective and comprehensible manner to a wide audience. A key part of the role will be to provide business users with the confidence their problem is well understood such that the development and quality assurance teams may be successful in implementing and delivering the projects to completion. At the ICE you will play a key role in delivering systems which provide clearing services to global banks and commodity traders vital to the support of economies around the world. The Lead Systems Analyst will be expected to lead and coordinate the translation of business requirements to system requirements

Job Type: Permanent Build a brilliant future with Hiscox Position: Senior Business Analyst Location: Atlanta, GA; Chicago, IL The Team: The Hiscox USA Digital Operations and Business Transformation team creates innovative solutions to improve the customer experience and drive digital growth. We are on a journey to optimize our digital platforms while transitioning to an agile, value-stream based delivery model. About You: You'll be an experienced Business Analyst who is business savvy and collaborative, someone who enjoys working with Business Sponsors, Product Owners, Architects, Technical BA & Engineers and other stakeholders to plan and execute analysis activities to deliver valuable outcomes for the business. You will have 5-8 years' experience in the Property and Casualty (P&C) insurance industry. This role will be critical in bridging the gap between business needs and technology solutions, with a focus on building configurable applications and managing business rules to enhance

FCBH Desktop Support Analyst (730356) Atlanta, GA 30303(Onsite) Short Description: Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Complete Description: Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise. Works and communicates with state employees, internal customers, and/or external customers to provide information and services targeted to meet customer expectations. While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st. Qualifications: •Associate's degree in a related field from an accredited college or university •OR Two years of experience at the lower-level Help Desk Ana

The Technical Support Analyst is responsible for providing advice and troubleshooting, determining, and implementing a plan for resolution for issues raised by external customers and internal resources. They work closely with many areas of the organization to include Client Services, Transformation, Engineering, and external customer resources in support of these objectives. Responsibilities include daily support process participation, customer advocacy and continuous support feedback to the Customer Success team. ROLES & RESPONSIBILITIES: Technical Services Functions Operates Care Logistics’ 24/7 technical support services in partnership with Manager, Customer Support Ensuring customer satisfaction post software implementation by independently providing support to customers who are experiencing problems or issues with a product or service. This may involve troubleshooting hardware or software problems, answering technical questions and providing guidance on product usage via email or

What Youll Do: ESSENTIAL JOB RESPONSIBILITIES: Supports and demonstrates IMAs core values Values and understands the importance of diversity, equity, and inclusion among all IMA associates. Interact professionally and timely with clients via email, phone and in-person MARKETING/RFPs Reviews department BOB to include review and preparation of renewals for fully insured, TPA, stop loss, PBM coverages, cost, and contract terms to ensure standards are met, determines trends, sets expectation and provides communications internally and externally Collect, manage and review proposals Update marketing results into spreadsheet ensuring accuracies to be used internally and in client presentation RENEWALS Request renewals for all lines of coverage Responsible to ensure target renewal release dates are met by carriers Initial review of all plans, cost and contract terms within renewal based on criteria provided by Account Executive Provide recommendations to Account Executive PARTNERSHIP & NEGOTIA