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(External) What You Need:. What you need:. Understanding of Incident Management and IT ticket systems, such as ServiceNow. Understanding of Windows 10 OS and networking. Excellent customer service skills, including verbal and written communication skills. Excellent organizational and troubleshooting skills. Able to handle multiple tasks in a fast-paced environment. Strong analytical and problem-solving skills. Able to learn new technology quickly and adapt to changes. Preferred:. BS in Computer Science or equivalent experience in IT Support preferred. MAC knowledge. A certification. SCCM imagi... view job details