What you'll do. The Associate Customer Support Specialist is at the core of service delivery for the Billtrust Support organization. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry. CS Associates are accountable for interacting with customers across one or more communication means (phone, email, web, or chat), while managing a fluid workload. Playing a role as a trusted Billtrust advocate Associates utilize strong relationship building skills to enhance our overall customer expe... view job details
What you'll do. The Associate Project Coordinator will assume responsibility for end to end delivery of customer enhancements and modifications. It is expected that the Associate Project Coordinator will learn our products and become the go to person for implementation of specific product add-ons. The Project Coordinator will also coordinate project activities and deliverables.. Manage a high volume of modification requests, including updates to design and data capture for client billing documents. Prioritize a large caseload of client requests based on urgency and value to the company.. Work... view job details
What you'll do. As Billtrust’s first Associate Project Manager in the eRevenue department, you will have a significant impact on the success of our End of Life (EOL) programs to integrate our clients into our latest order-to-cash platforms. As the Associate eRevenue Project Manager, you will work closely with members of our leadership team while managing cross-functional, cross departmental projects and utilize your expertise in project management to follow the project management disciplines within the project portfolio. You will be responsible for the successful implementation of technical so... view job details
What you'll do. The Customer Support Specialist (CSS) is at the core of service delivery for the Billtrust Support organization. Successful candidates exhibit exceptional direct customer service experience, preferably with a Software as a Service (SaaS) background or from a technical industry.Specialists are accountable for interacting, daily, with customers across a variety of communication means (phone, email, web, chat), while managing a fluid support case workload. Playing a role as a trusted Billtrust advocate Specialists utilize strong relationship building skills to enhance our overall ... view job details
What you'll do. As a Payment Data Entry Specialist, you will have a significant impact on our overall customer experience and satisfaction levels for day-to-day payment processing service delivery. You will utilize strong data entry and attention to detail skills to process payment requests for the products they support. In doing so, you will be required to achieve several key performance indicators in adherence of the production payment processing operations such as service levels, manual data entry quality error rate, productivity, quality, and response/resolution time. You will be required ... view job details
What you'll do. Utilize your inserter operations & laser printing background in a fast-growing company. We are expanding our team in our Sacramento, CA Operations Center on our day shift. This shift is from 6:00am - 2:00 pm. The Inserter Operator/Laser Print Operator will be responsible for printing/processing invoices and statements on high speed laser printers and automated inserting equipment. You will also help prepare mail for entry into the USPS. This role requires a valid Driver's License with an ability and willingness to drive a company vehicle, when necessary. What you'll bring to t... view job details
What you'll do. Billtrust is seeking a Cybersecurity Operations & Incident Response Manager to build and lead a high performing team to protect and defend Billtrust from cyber threats. You will manage, as well as provide hands-on expertise, in day-to-day security operations including monitoring, reporting, threat intelligence, threat hunting, incident response, vulnerability management, privileged access management, and identity access management.. This opportunity will allow the right candidate to provide leadership and management to a small, growing team, while being hands-on with security ... view job details
What you'll do. Utilize your inserter operations or laser printing background combined with your mechanical aptitude in a fast-growing company. We are expanding our team and seeking mechanical aptitude and a willingness to join a fast growing invoice printing market! Weekends may be necessary as part of your shift. Hours are 6:00 am - 11:00 am.. The Part Time Inserter Operator/Laser Print Operator will be responsible for printing/processing invoices and statements on high-speed laser printers and automated inserting equipment. He/she will also help prepare mail for entry into the USPS. This ... view job details
What you'll do. As a Payment Operations Manager, you will have a significant impact on our overall customer experience and satisfaction levels through leading a team responsible for day-to-day payment processing service delivery. In doing so, the role will be required to achieve several key performance indicators such as overall performance of the production payment processing operations and day to day activities, service levels, manual data entry quality error rate, employee productivity, quality, and response/resolution time. You will foster strong relationships with both customers and inter... view job details
What you'll do. Utilize your inserter operations & laser printing background in a fast-growing company. We are expanding our team in our Hamilton, NJ Operations Center on our night shift. This shift is from 9:30pm - 6:00am. The Inserter Operator/Laser Print Operator will be responsible for printing/processing invoices and statements on high speed laser printers and automated inserting equipment. You will also help prepare mail for entry into the USPS. This role requires a valid Driver's License with an ability and willingness to drive a company vehicle, when necessary. What you'll bring to th... view job details