POSITION SUMMARY:. Primary responsibility is to supervise a team of AP Specialists in a high volume EDI and manual invoice environment. Handle purchasing inventory and/or non-inventory items, reconciling vendor statements, and working with members of the procurement team to resolve payment discrepancies. ESSENTIAL FUNCTIONS:. Account reconciliations (RNV’s accruals, prepayment). Ensure the accuracy and timeliness of payment. Direct and approve 5-6 check runs, voids, ACH payments. Identify, develop and implement process improvements. Drive metrics improvement. Vendor Communication. Produce 1099... view job details
This position is responsible for overseeing the Last Mile Claims Process in its entirety. This includes claim initiation, research and fact gathering to determine claim validity. The Claims Specialist must be professional, highly analytical and detail oriented with strong written and verbal communication skills. The Claims Specialist will be responsible for creating weekly and monthly metrics and reporting for upper management and location managers. This position requires regular interaction with all Last Mile location managers, account managers and IC owners to achieve claim resolution. The C... view job details
POSITION SUMMARY:. Client Service Representative ensures client satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. Requires minimal supervision; must have strong analytical skills. Job functions require independent and creative thinking along with strong problem solving skills. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills. Must be willing to work in a challenging, fast-paced environment. ESSENTIAL FUNCTIONS:. Sort through customer emails, analyze the request and pro... view job details
POSITION SUMMARY:. Client Service Representative ensures client satisfaction by providing timely, efficient, accurate, and friendly service via telephone and email systems. Requires minimal supervision; must have strong analytical skills. Job functions require independent and creative thinking along with strong problem solving skills. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills. Must be willing to work in a challenging, fast-paced environment. ESSENTIAL FUNCTIONS:. Sort through customer emails, analyze the request and pro... view job details
The Customer Service Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, fax and email systems. ESSENTIAL FUNCTIONS:. Responds to incoming phone calls, faxes and emails in a friendly, professional, and standardized method. Communicates effectively with customers to maintain positive relationships. Requires problem solving skills utilizing company provided guidelines. Handles order research and maintenance (eta’s, shortages, damages, cancel requests, delivery issues, etc). Processes order/data entry. Assists customers with... view job details
The CSG Intern is responsible for the support of solution design initiatives for internal and external. customers, as well as, the support of new business development and analytics. Additionally, the intern’s skill-set will be leveraged to work on Project Management Office (PMO) owned projects and initiatives throughout the company. ESSENTIAL FUNCTIONS:. Supports solution design efforts for customers. Works with customers, sales team, and operations to build and implement creative solutions to solve complex supply chain issues and reduce overall logistics cost for customers. Builds and leverag... view job details
POSITION SUMMARY:. The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems. ESSENTIAL FUNCTIONS:. Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues. Place outbound calls, following a script, to provide delivery times or set delivery appointments. Communicates effectively with customers to maintain positive relationships. Requires proble... view job details
FIDELITONE. ‘s Delivery Manager is responsible for planning loads that ensure timely deliveries and provide excellent economic returns. Insure transportation services to our internal and external customers with the highest degree of efficiency, effectiveness and professionalism.. The ideal candidate is self-motivated and takes personal pride in their work. The Delivery Manager. MUST HAVE. world class communication/customer service skills as well as excellent problem solving abilities. The right candidate will be fast, accurate, organized, detailed, and comfortable with numbers, data and resea... view job details
*This position is Monday-Friday from 7am-4pm*. The Dispatch Lead is responsible for training, leading, and mentoring the dispatch team to provide efficient timely, quality service to all clients. The position also includes customer service, driver communication, and performance reporting. The Dispatch Lead will work and communicate closely with dispatchers, drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely deliveries. The Dispatch Lead is also responsible for assisting with coordination of schedules, delivering training and providing guidance to dispatch... view job details
The Dispatcher is responsible for the management of efficient timely service to all clients. This includes the supervision of all installations and delivery services of FIDELITONE'S last mile clients. The position also includes customer service, driver management, and performance reporting. The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure clients receive timely deliveries and excellent customer service. The dispatcher is also responsible for communicating effectively with off-site routing and scheduling personnel to ensure accurate and... view job details