Overview. POSITION PURPOSE. Provides friendly, courteous, and efficient service to guests at front desk, accessing information required to determine appropriate action, and taking action accurately and promptly. Responsibilities. ESSENTIAL FUNCTIONS. Using a video display terminal and keyboard, read, interpret, and record from registration document to check-in and check-out guests. When information is incomplete or irregular, take appropriate action based on Hotel policy/procedures. Respond to guest comments and complaints in a courteous, professional, but expeditious manner. Keep front office... view job details