At Great Jones, our business runs on data! We’re seeking an Associate Data Scientist to work closely with our Partnerships team to understand the performance of property management processes and investor portfolios for our largest customers.. This role is essential to Great Jones' growth, and will be joining a fast-growing Analytics organization that is developing a modern data stack, has executive sponsorship, and contributes directly to the company strategy, business growth, and product development. Projects you may work on include:. Developing and validating key business metrics to measure ... view job details
Job Summary. Oversee all maintenance, inspection, turnover, and renovation activities for an assigned geographic area and assist the Regional Turnover Manager in determining costs associated with the improvement of residential properties. The Associate Field Operations Manager will build and recommend scopes of work for properties, coordinate rehabilitation efforts with third-party vendors, perform quality assurance inspections, and ensure all properties exceed company standards. Essential Job Functions. Develop turnover and renovation scopes of work, assign and schedule projects with vendors,... view job details
Great Jones is looking for a Corporate Controller who will be a leader in our fast growing company, reporting to our Chief Financial Officer. You will own financial and operational accounting. One of the things that makes accounting and Great Jones unique is that it is also a critical part of the product that we provide our customers. We currently manage 50,000+ transactions per month across 6,000+ properties in the U.S., and growing fast.. As a member of our dynamic and fast-paced team, you will be responsible for establishing, monitoring, and enforcing policies and procedures. This will i... view job details
About the Job. Great Jones is looking for an Customer Experience manager to help us deliver an exceptional customer experience to our owners and residents. We’re looking for an individual who is passionate about customer experience, is excited about digging into the weeds of processes and touchpoints across the customer journey, and is motivated by the opportunity to build & define team the culture of our growing Customer Experience function. To be successful in this role, you must be able to think strategically and be able to execute quickly.. What you’ll do:. Help to define our customer supp... view job details
About the Job. We’re looking for an enthusiastic and detail oriented customer success leader to manage our growing team in North Carolina. This individual will directly manage the performance of a small team of agents. We’re looking for someone who has the ability to develop a detailed understanding of our business and is excited about solving problems for customers.. Key responsibilities include:. Serve as a floor manager for a small team of CSRs. Respond to escalated customer support inquiries and assist fellow agents that need help.. Assist with documentation and build out of resources for... view job details
About the Job. We’re looking for an enthusiastic and detail oriented customer success representative to join our growing team. This role will be part of our customer experience team and will be focused on delivering exceptional service to our owners and tenants. We’re looking for someone who has the ability to develop a detailed understanding of our business and is excited about solving problems for customers.. Key responsibilities include:. Establish rapport with customers through phone, email, or chat support. Diagnose and solve customer problems, escalating when necessary. Properly manage a... view job details
The CSR Level I (Maintenance) is responsible for assisting the Customer experience and Field Operations Teams with prioritizing repair requests, troubleshooting issues, dispatching vendors, coordinating approvals and completing purchase orders. In order to be successful, the CSR Level I will be attentive, knowledgeable, communicative, and willing to learn in a rapidly growing and changing environment while maintaining a high level of customer engagement and satisfaction. The Role & Responsibilities. Provide top-tier customer support for. general maintenance calls. and determine the need to dis... view job details
At Great Jones, we’re building the modern platform for rental real estate — simplifying the experience of investing in property and renting a home. As an Enterprise Account Manager, you will be the face of Great Jones as you directly manage performance for a selection of enterprise partners and their growing portfolios.. The right candidate will be someone who is excited about the opportunity to shake up the property management industry and service home owners in a lean and technology driven manner. This individual knows how to speak the language of property management, can interface with clie... view job details
Job Summary. Oversee all maintenance, inspection, turnover, and renovation activities for an assigned geographic area and assist the Regional Turnover Manager in determining costs associated with the improvement of residential properties. The Field Operations Manager will build and recommend scopes of work for properties, coordinate rehabilitation efforts with third-party vendors, perform quality assurance inspections, and ensure all properties exceed company standards. Essential Job Functions. Develop turnover and renovation scopes of work, assign and schedule projects with vendors, manage al... view job details
Job Summary. Support with lightweight field activities related to inspection, turnover, renovation, and leasing activities for an assigned geographic area, assisting our Field Operations Managers and Regional Turnover Manager.. Essential Job Functions. Visit residential properties to put up marketing signs, notices and attach lockboxes. Conduct occasional vacancy checks to ensure properties are ready for inspection. Facilitate utility activation where an attendant is required onsite by utility providers. Handle quality control issues, investigate complaints, and ensure the highest levels of cu... view job details