Green Dot Corporation operates as a financial technology and bank holding company in the United States. It operates in two segments, Account Services, and Processing and Settlement Services. The company offers deposit account programs, such network-branded reloadable prepaid debit cards under the consumer brand names of GPR cards, consumer and small business checking accounts, network-branded gift cards, secured credit cards, and other financial services. It also provides swipe reload system for crediting cash onto an enabled payment card by swiping the payment card at the point-of-sale throug ... h Green Dot Network participating retailer; MoneyPak, a product that allows a consumer to add funds to accounts; and e-cash remittance, a service that allows a consumer to transfer funds to a smartphone, as well as offers disbursement services through Simply Paid platform. In addition, the company offers prepaid cards, debit cards, payroll debit cards, consumer cash processing services, wage disbursements, and tax refund processing services, as well as issuing, settlement, and capital management services. Further, it provides mobile banking, loan disbursement accounts, mobile P2P, money transfer, instant payment, and processing and settlement services. The company markets its products under the brand names of Green Dot, GoBank, MoneyPak, AccountNow, RushCard, and RapidPay. Green Dot Corporation markets and sells its products and services through retail stores, various direct-to-consumer Websites, corporate distribution partnerships, tax preparation companies and individual tax preparers, and apps, as well as distributes through `Banking as a Service' platform. The company was formerly known as Next Estate Communications, Inc. and changed its name to Green Dot Corporation in October 2005. Green Dot Corporation was incorporated in 1999 and is headquartered in Pasadena, California. More

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Headquartered in Austin, TX
Total Employees 1,000 - 3,000
Company Earnings $1B - $3B

Popular Jobs at  GREEN DOT CORP

Job Summary. The Application Support Analyst supports .NET based applications, resolving production level issues in our enterprise environment. Job Responsibilities. Provide Level 1 application support by identifying, analyzing, and troubleshooting production application incidents which are assigned to you. Provide Level 2 deep dive analysis on urgent and critical application related issues. You will attend review meetings for new business initiatives inside of supported application areas to identify and highlight any issues from the Application Support perspective. Ensure all issues follow th... view job details

Job Summary. The BSA/AML Compliance Specialist is responsible for using his/her transactional monitoring, and data & analytical skills to ensure GDC’s BSA/AML/OFAC program is commensurate with a federally-regulated Bank Holding Company, to improve the BSA/AML/OFAC Controls at Green Dot, to help identify, assess,  and  defend against emerging and evolving financial threats to our card and accountholders, as well as from our products and services,  and to enhance and improve overall process and team efficiency and consistency across all Green Dot payment platforms, products and services. Job Res... view job details

Job Summary. Call Center Operations Manager will be responsible for all aspects of Customer Care on day to day management for program such as; Walmart, Baas, Apple client operations. Responsible for attaining internal and external operational KPIs. Job Responsibilities. Build and maintain client relationships. Evaluate and facilitate changes to business processes and work flow to deliver maximum productivity at minimized cost. Works directly with Finance to develop call forecasting methodology and reduce forecast variances. Responsible for managing clients proper staffing levels to ensure Serv... view job details

Job Summary. The objective of the position is to partner with the Root Cause team and Lines of Business (LOB) to document the opportunities identified to reduce complaints for Green Dot customers, prioritize initiatives for implementation, project manage key initiatives through implementation and perform monitoring for each project’s measures of success.  This will be reported to executive and senior leaders monthly with the expectation of delivering meaningful reduction in customer pain points and improved overall customer experience.. Job Responsibilities. Build and maintain a portfolio of c... view job details

Job Summary. The objective of the position is to use monitoring tools to assess complaint volumes and trends while performing/ assigning root cause analysis assignments on any complaint themes that breach our control limits. Using quantitative analysis to determine breach points will allow the organization to make data driven decisions. For areas of concern, this individual will use classic root cause analysis tools such as 5 whys, FMEA, Cause and Effect diagrams, etc. to identify the key drivers of recurring complaints.  Additionally, with partnerships across the bank, this individual will re... view job details

Job Summary. Your day to day responsibilities will focus on successful resolution of customer complaints. As a Customer Resolutions Specialist, you will be resolving the most escalated customer-initiated issues to the highest professional standards. In Green Dot Customer Escalations, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make an impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues. Job Responsibilities. You will own cus... view job details

Job Summary. The Customer Satisfaction & Quality Specialist will monitor all customer interactions, audit accounts to validate and ensure accuracy and consistency, coach and develop team members to ensure consistency within the department. Identify areas of opportunity for improvement regarding individual team member performance as well as department policies & procedures.. Job Responsibilities. Monitors incoming and outgoing calls, chats, emails, social media posts received and conducted within Customer Experience & Support. Identify, coach and develop team members to ensure consistency withi... view job details

Job Title:         Director, Product Management (Job ID: 5308). Job location:      Pasadena, CA. Job Summary. Drive product ideas from concepts to delivery across all Green Dot brands.  Provide leadership, direction, and support in delivering complex software development programs, including Waterfall or Agile/Scrum software development. Focus on the complex computer systems that enable those experiences to exist.  Define product requirements and work with design, engineering and stakeholders to create software solutions that allow to automate existing process and leads to a positive ROI.  Driv... view job details

Job Summary. The Dispute Manager will be responsible for the daily management of a Dispute Operations Team providing exceptional service to all Green Dot customers. Your duties will include: staffing and managing Representative–level positions. You will also be creating/maintaining effective and efficient policies and procedures. You must be able to work in a data-driven environment in order to develop metrics that measure effectiveness and identify opportunities for improvements. Finally, you will interact with internal and external partners to support Green Dot’s overall strategy and mission... view job details

Job Summary. In support of Green Dot’s mission to reinvent personal banking for the masses, the Enterprise Portfolio Management Office (EPMO) department at Green Dot liaises between Executives, Business Stakeholders, Product Owners, Technology Leads, and Vendors to articulate and lead the execution of strategic business programs/projects – based on the evolving technology landscape at Green Dot, and as prioritized by the executive team.  He/she has strong business acumen, excellent portfolio, program and project management skills, a demonstrated ability to run complex and multiple initiatives ... view job details