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Job Description. Job Description. THIS IS WHO YOU AREā€¦. You are our front line in the battle for exceptional customer experience at the 24/7/365 helpdesk. Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!. You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations. WHAT DO WE NEED FROM YOU?. Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several th... view job details