LIVEVOX

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Job Description Template. Position Title:. Associate Data Scientist. LiveVox is a privately held, high growth, leading provider of enterprise cloud contact and customer engagement center solutions, managing 12+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies, enabling our clients to excel in a changing business environment. Over the last several years, we’ve expanded our best in class ‘4-clouds’ telephony platform into a comprehensive, omni-channel solution, including Workforce Optimization (WFO) and CRM. LiveV... view job details

LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our true omnichannel solution provides a flexible data platform that layers in communication channels to multiply reach to consumers, maximizing every touchpoint, and enabling tailored communications with simplified connectivity to existing systems of record or CRMs. With all conversations, data stores and interactions in one place, LiveVox delivers a comprehensive view of t... view job details

Our new HR Coordinator role is a great opportunity for a professional who wants to take on the coordination and ownership of key people-related activities and programs for a global organization. The ideal candidate will have a positive work attitude and passion for learning, the ability to work well both independently and on teams and have a talent for taking initiative and driving results. This is a great opportunity for a professional who has experience in either staffing or HR administration who wants to be exposed and have career path into either area. If you have experience in many but no... view job details

Position Overview. The role of Lead,  Customer Care Representative is critical for the success of the Customer Care team.  At its core, the role is the first contact for clients when reporting support issues as well as the liaison between team members.  Quick decisions are often necessary to make sure that our clients get the best possible service.     Lack of escalation or assignments can result in lost revenue and/or possibly losing a client relationship. Key Responsibilities and Impact. Monitor email communications. Assign Cases to Tier 1 representatives. Primary Case Escalation Review. Ass... view job details

Description. LiveVox is a pre-IPO, high growth, leading provider of enterprise cloud contact and customer engagement center solutions, managing 12+ billion interactions annually. With over 15 years of pure cloud expertise, we empower effective channel of choice engagement strategies, enabling our clients to excel in a changing business environment. Over the last several years, we expanded our best in class ‘4-clouds’ telephony platform into a comprehensive, omni-channel solution, including Workforce Optimization (WFO) and CRM. LiveVox is now the best positioned solution for a $25 Billion marke... view job details

National Account Executives are key to LiveVox’s success. They are primarily responsible for the health of LiveVox’s client relationships and for achieving their individual quotas. They are accountable for the retention of clients and for the profitable growth of revenue from their assigned clients. They anticipate client needs, maintain, nurture, and grow profitable relationships with our clients, educate them on our new product capabilities when they are released and support their needs. They work with our clients to enable them to use the LiveVox features to their maximum capability and sel... view job details

At LiveVox, we strive to find passionate, ethical and creative individuals who want to be part of a team.  We look for players that willingly share their expertise with others, are a source of energy, and put the needs of the team above their own.  They must be able to demonstrate resourcefulness, motivation, and initiative.  They must be constantly looking to improve, extend and push the limits of growth; while seeking and respecting input from others. As a member of the Outside Lead Generation Team, you will be responsible for initiating telephone contact with prospects to generate discovery... view job details

People Operations Coordinator. Our People Ops Coordinator role is a great opportunity for a professional who wants to take on the coordination and ownership of key people-related activities and HRIS administration in a global organization. The ideal candidate will have a positive work attitude and passion for learning, the ability to work well both independently and on teams and have a talent for taking initiative and driving results. This is a great opportunity for a professional who has a year or more experience in either staffing or HR administration who wants to be exposed and have career ... view job details

The. People Training and Development Specialist. is a key member of the People Operations Team. You are passionate about People Operations and supporting our employees and managers to succeed and are committed to providing a high-quality service to all those you interact with. You are outcome-oriented, and pursue solutions in a thoughtful, iterative, and empathetic way. You have a keen eye for detail and critical thinking, a focus on accuracy, and extraordinary customer service skills. Responsibilities and Impact. Training Administration. Work with regional HR Representatives and HR Business P... view job details

Overview. LiveVox, a best-in-class SaaS company, is profitably growing and increasing velocity, and is looking for best in class product education professionals to help us take our training delivery to the next level. The Product Enablement Specialist is responsible for the design, development, implementation, and facilitation of the company’s product-focused training and development programs. As part of our Product Learning & Education Team you will be delivering instructor-led content to both LiveVox employees and clients, as well as creating digital content that your internal and external c... view job details