OBJECTIVE. To prepare the Field Force for success by providing comprehensive customer service in preparing information for independent contractor insurance agents to quote, sell and service clients. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and taking ownership as much as possible of all incoming calls to the Area Service Office (ASO) in a quick and courteous manner. To proactively research and resolve policy issues by assisting agents and customers by phone, face-to-face and through daily do... view job details
OBJECTIVE. To analyze the existing or ideal organization and design of systems, including business, departments and organizations, as well as assess business models and their integration with technology. To support the operating efficiency and excellence of the organization through business analysis. To understand customer business requirements and business process management. To elicit requirements from business users, then translate these needs into software requirements. To manage and provide solutions to business ideas, trends and concepts appropriately through technology paths. RESPONSIBI... view job details
OBJECTIVE. To provide Level I and Level II consistent technical product support to the Farm Bureau field force (agents and field staff), as well as troubleshoot software application and hardware issues quickly and effectively. To respond to field users promptly and professionally, accurately documenting issues and resolutions, and collaborating with both customers and Information Technology (IT) Division employees to solve complex technical issues. To analyze moderately complex business problems to be solved with automated systems. To recognize, analyze, and report ongoing problem trends and ... view job details
OBJECTIVE. To assist the Senior Portfolio Manager in researching and analyzing fixed income and equity investments for Farm Bureau Life Insurance Company of Michigan, Farm Bureau Mutual Insurance Company of Michigan, Farm Bureau General Insurance Company of Michigan, Community Service Acceptance Company (CSAC), Cincinnati Equitable Life Insurance Company (CELIC), and Leaders Life Insurance Company in order to maximize both quality of and return on investments within the guidelines of the annual investment plan and the provisions of the investment policies. RESPONSIBILITIES. Analyze fixed incom... view job details
OBJECTIVE. To implement the Great Lakes Ag Labor Services, LLC (GLALS) H-2A Temporary Worker program and assist Farm Bureau and Michigan Agricultural Cooperative Marketing Association (MACMA) members with program participation with a goal of ensuring adequate labor for farms and program compliance. RESPONSIBILITIES. Assist in identifying prospective growers willing and able to participate in the federal H-2A Temporary Worker program. When assigned, participate in prospective clients Management Reviews and assist GLALS Management team in determining client eligibility for program participation.... view job details
OBJECTIVE. Associate P/C Customer Service Specialist Objective. To work as a member of the Property/Casualty (P/C) Customer Service Team to provide excellent customer service in a prompt and professional manner. To address questions and concerns from customers by providing billing account and/or all personal lines and commercial lines of business policy information and solving problems or errors via the telephone, e-mail and website. To process billing account changes, process payments, and handle the manipulation of $2,000,000 to $3,000,000 cash allocation, distribution and invoicing using 10... view job details
OBJECTIVE. To be an effective team member of the Agricultural or Personal Policy Services Department. To provide quality support services in a prompt and professional manner to Farm Bureau Insurance agents and underwriters. RESPONSIBILITIES. Enter data into corporate systems for new business, reinstatements, endorsements, cancellations and renewal items. Ensure proper coding on all transactions. Verify the accuracy of data to be input, checking for valid codes, correct entries, and entries that may be inconsistent with history file information. Follow exception processing guidelines. Maintain ... view job details
OBJECTIVE. To be responsible for the quality of software and systems that are developed both internally and by third party vendors. To work closely with business departments and analysts to understand business requirements, define testing plans and test requirements, and work closely with software developers to review software in development, execute test cases and provide feedback, including reporting problems and projecting timelines for completion. RESPONSIBILITIES. Understand testing principles, concepts and implementation approaches. Be knowledgeable about the business, data and testing r... view job details
OBJECTIVE. To be an effective team member of the Property/Casualty (P/C) Customer Service Department. To provide excellent customer service in a prompt and professional manner. To provide operator service during normal business hours by answering and transferring all incoming calls for the Farm Bureau Center in a quick and courteous manner. To process billing transactional changes, including but not limited to address changes, payment plan changes, suspense credit endorsements, suspense cancel other than nonpayment report and handle the invoice error stack. To preserve the Customer Service rel... view job details
OBJECTIVE. To provide an efficient inspection, appraisal and settlement of automobile physical damage losses while providing a. WOW!. customer experience. RESPONSIBILITIES. Inspect, complete appraisals, and evaluate damage on vehicles throughout an assigned area. Relate appraisals to appropriate repair costs so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the customer and aid in the retention of business. Develop and maintain general knowledge of all physical damage contracts written by the companies, their various endorse... view job details