Job Summary:. The Associate Analyst (Advanced Analytics) is responsible for providing analytical support to the Business Intelligence team and to a cross-functional set of business partners. The Associate Analyst duties will span the full data cycle from data collection to business recommendations to using advanced technologies to process, interpret and report out on data and insights. The role will support business users across the organization and must be able to communicate, collaborate, and interact effectively with different teams. This role will support projects including but not limited... view job details
The Business Systems Delivery Analyst (BSDA) is a member of an Agile team dedicated to the analysis, planning, implementation, and support of technology-related projects and business systems for Partners Federal Credit Union. The BSDA provides subject matter expertise, analysis, vendor due diligence, and operational support for PFCU's business systems. The primary objective is to assist the PFCU business units in achieving their goals via technology. The BSDA:. Provides 2nd level advance support and participates in appropriate coverage for support of systems. This includes problem determinatio... view job details
Maintenance, support, and operations of the software applications within the Agile team's portfolio. Proactive monitoring of critical applications and address issues to resolution in a timely manner. Apply and communicate Agile standards. Take input from Agile teams/supervisor and appropriately and accurately apply comments/feedback. Work with Vendors for software upgrades, troubleshooting issues, enhancements, and other misc. items. Research, analyze and recommend improvements to the organization’s use of the software applications. Understand how to communicate difficult/sensitive information... view job details
HS Diploma or equivalent. Proficient in Microsoft Office. 3-5 years if relevant work experience. Excellent verbal and written communication skills. Well Organized and a good time manager. Ability to take initiative and work in a team. Responsible and independent. Strong customer service and phone skills. Proficient in problem solving skills. Excellent Member service and conflict resolution skills. Clear and open communication skills. Responsible and Flexible. Must be have ability to work independently and take initiative. Must be responsible and have good time management skills. Goal and detai... view job details
This position performs all the functions of branch operations and sales, including consumer lending, opening new accounts, and teller services. The Member Consultant balances each day’s transactions and verifies cash totals. The Consultant also actively promotes and cross-sells Partners’ products and services. They must promote an open and welcoming retail branch environment and maintain the professional and ethical service standards set by Partners Federal Credit Union.. Basic Qualifications :. High School degree or equivalent required, plus 3 to 5 years of related experience. 2 years of prev... view job details
High School degree or equivalent required, plus 3 to 5 years of related experience. 2 years of previous experience in financial services and sales. Proven effective sales skills. Demonstrated excellent Member service and conflict resolution skills. Demonstrated strong written and verbal communication skills. Demonstrated strong time management and organizational skills. Demonstrated computer proficiency with Microsoft Office and related software applications. Previous experience in Consumer Lending preferred. Bilingual (Spanish). High school degree or equivalent required. This position perform... view job details
This position is a “front line” representative of Partners Federal Credit Union whose main responsibility is to interact and develop long-term profitable relationships with our Members by determining their financial needs and presenting and offering the best financial solution. The Member Service Representative works with the sales and support teams for the achievement of Member satisfaction, revenue generation, and long-term account goals that align with the company’s vision and values. In addition, the Member Service Representative is responsible for interacting with Members face-to-face and... view job details
Manager, Credit Risk is responsible for supporting the identification and management of key credit risks within PFCU’s loan portfolio. Develops and implements a comprehensive and effective credit risk management framework that meets established internal standards, aligns with industry best practice and PFCU's risk profile. Supports credit strategy implementation through development of policy, monitoring and forecasting credit portfolio risk. https://player.vimeo.com/video/311337222. Bachelor’s Degree in Business Administration or analytical discipline, or equivalent work- or education-related ... view job details
2 years’ experience using contact center workforce management application for forecasting and scheduling agents. Knowledge of contact center technology, including ACDs, IVR, workforce management and QA applications. One or more years of experience handling the reporting and analytics for a multi-channel contact center. Excellent verbal and written communication skills. Project management and/or team leadership experience. 2 – 3 years of experience handling workforce management planning and day-to-day management of the function. Strong analytical and problem-solving skills. Excellent oral and w... view job details