Description. As an Assistant Manager, Support you will assist in the daily management of SentriLock's Support department. Duties include direct management of assigned Customer Experience Specialists, coaching/development/assessment of assigned Customer Experience Specialists, and ensuring the department is equipped and focused to deliver exceptional customer experiences. The schedule for this position will be as follows:. 10:00am – 7:00pm, Tuesday - Saturday (Sunday/Monday off). Provide first level management for department. Conduct monthly one-on-one reviews with assigned Customer Experience ... view job details
Description. As the Call Center Supervisor at SentriLock, you will assist in managing the Support department by managing and administering the Quality Monitoring Process, enabling growth of customer service representatives through continuous coaching, and serving as the liaison between the Support department and all other departments. Provide first level management for department. Utilize various types of reviews to encourage high performance and address potential areas of improvement. Create and maintain various types of event schedules and lunch schedules to ensure adequate department covera... view job details
Description. The Compliance Manager is responsible for oversight of SentriLock's compliance to regulatory requirements and maintenance of internal systems such as policies, procedures, forms, and technical documentation. Essential Duties and Responsibilities:. Quality and compliance management. Ensure compliance to legislation and regulations across the company is maintained. Audit, monitor and analyze quality processes and practices. Serve as quality and compliance liaison including interacting with managers across the organization, presenting findings to stakeholders and management. Conduct ... view job details
Description. At SentriLock, we create world class customer experiences and deliver the most innovative technology in access management. This is your opportunity to provide exceptional service, learn to troubleshoot system and product issues, and create lasting customer relationships. You can do all this while playing a key role in the future success of our growing company. Essential Duties and Responsibilities. Deliver a “World Class” customer experience which results in exceeding company satisfaction goals for the quarterly CRM. survey. • Communicate effectively by delivering consistent and d... view job details
Description. If you are passionate about creating world class customer experiences and love problem solving, keep reading!. The Customer Service Representative is an integral part of our fast-paced technology company. In this position you will utilize effective communication, troubleshooting, and coordination to resolve customer issues and create raving SentriLock fans. Our Customer Service Representatives earn between $13.00 - $15.00/per hour, based on experience, and are eligible for quarterly raises based on performance. As a Customer Service Representative, you will be a part of an amazing... view job details
Description. Assist in the management of SentriLock IT support efforts of internal and external customers in order to minimize production issues by providing leadership for staff, overseeing departmental and company activities and driving continuous improvement. This leader will be focused on supporting and improving internal technologies to enable efficiencies and optimization for supporting departments. Essential Duties and Responsibilities:. Oversee performance of customer systems. SentriKey Real Estate, Access, Care and Connect systems. Respond to customer needs by monitoring, prioritizing... view job details
Description. We are seeking a tenacious and goal-oriented team player that is interested in engaging with clients over the phone to generate sales leads. If this sounds like you, keep reading! The Lead Development Representative works closely with the Sales Team to contact potential new clients and generate leads to bring the SentriLock product and system to new clients in the US and Canadian Real Estate Markets. If you are interested in sales with a goal of career growth with the leading lockbox and access management services company, this may just be the right position for you!. Essential Du... view job details
Description. The Marketing Promotions Coordinator at SentriLock supports new product launches and ongoing marketing needs for the organization through creative writing and coordination of documentation with key stakeholders. If you have excellent written and verbal communication skills and a passion for marketing promotions keep reading to learn more about the opportunity to join a innovative and customer focused team where you ca help provide, plan and coordinate our marketing and sales initiatives as we continue to grow!. Essential Duties and Responsibilities. Provide planning, coordination... view job details
Description. As a Project Coordinator, you will join a Customer Focused team where you will contribute to the implementation of SentriLock's products and services by coordinating and delivering various implementation tasks and projects, facilitating and ensuring effective communication between new customers and SentriLock. This position also includes gathering, analyzing, and reporting information from new customers and SentriLock.. If you are a customer-focused problem solver who enjoys working with a team...keep reading!. Essential Duties and Responsibilities. Manage multiple complex impleme... view job details
Description. The Quality Technician supports the efforts to improve and ensure high quality of products and processes throughout the Operations department as well as the entire organization. By performing timely and accurate evaluations of SentriLock products, they facilitate improvements in products and processes that enable safe, accurate and timely shipments of the highest quality goods to our customers across the country.. Essential Duties and Responsibilities. Quality inspect new and refurbished product. Perform first inspection on all finished goods from the manufacturer. Collect, qualit... view job details