Supervises the team responsible for transaction processing tasks.
Ensures data is captured and managed effectively, and that all data loading, validation, and analysis activities adhere to established procedures and quality control standards. Monitors report creation and makes recommendations based on the findings.
| Job Title | Job Description | |
|---|---|---|
| 1 | Human Resource Information System Supervisor | The Human Resource Information System Supervisor reviews data input and output reporting for accuracy. Supervises the HRIS (Human Resources Information Systems) platform and maintenance of data. Being a Human Resource Information System Supervisor typically requires a bachelor's degree or equivalent. Monitors and improves data collection and reporting procedures for efficiency. In addition, Human Resource Information System Supervisor typically reports to a manager or head of a unit/department. The Human Resource Information System Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Human Resource Information System Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
| 2 | Sales Team Supervisor | The Sales Team Supervisor recommends changes to current sales techniques or procedures based on team performance and new selling techniques. Supervises and coordinates the daily activities of sales representatives engaged in promoting and selling a product by phone or mail. Being a Sales Team Supervisor typically reports to a manager. May require a bachelor's degree in business. The Sales Team Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. Working as a Sales Team Supervisor typically requires 3-5 years experience in the related area as an individual contributor. |
| 3 | Office Operations Supervisor | The Office Operations Supervisor implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Supervisor oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Supervisor coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a manager. The Office Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as an Office Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
| 4 | Clerical Support Supervisor | The Clerical Support Supervisor establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Oversees various clerical office functions, including but not limited to record keeping, document processing, data maintenance, data entry, report filing, and telecommunications support. Being a Clerical Support Supervisor typically requires a high school diploma or equivalent. Ensures compliance with established corporate standards. In addition, Clerical Support Supervisor typically reports to a manager. The Clerical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Clerical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
| 5 | Claims Investigations Supervisor II | The Claims Investigations Supervisor II oversees the investigation of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Supervises most activities in the claims department. Being a Claims Investigations Supervisor II supervises negotiations to settle claims out-of-court up to a predetermined limit. Interacts with claimants and oversees the review of claim forms and other records to determine insurance coverage. In addition, Claims Investigations Supervisor II refers claims exceeding authorized limits to next level of supervision. May be responsible for reviewing and processing highly complex or high-value claims. May assists in training subordinate Property and Casualty Claims Examiners and Adjusters. A level II supervisor has authority for personnel actions and oversees most day to day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Claims Investigations Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Claims Investigations Supervisor II typically requires 3 years experience in the related area as an individual contributor. |
| Skills | Proficiency Level |
|---|---|
| Standard Operating Procedures (SOP) | Level 3 |
| Quality Focus | Level 3 |
| Planning and Organizing | Level 3 |