Sample Job Description for Customer Service Center Forecasting/Optimization Manager
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Customer Service Center Forecasting/Optimization Manager Job Overview
Customer Service Center Forecasting/Optimization Manager Job Description Sample
Manages the contact center scheduling staff, activities, and goals.
JOB LEVEL
M02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Director
Salary Range
BASE 50%
$111,590
TOTAL 50%
$122,690
Job Responsibilities for Customer Service Center Forecasting/Optimization Manager
Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Advanced analytical skills are typically required.
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Customer Service Center Forecasting/Optimization Manager Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Predictive Analytics | Level 3 |
| Planning and Organizing | Level 4 |
| Coordination | Level 3 |