Sample Job Description for Head of Technical Customer Support
Job Description Management
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Head of Technical Customer Support Job Overview
Head of Technical Customer Support Job Description Sample
Plans and directs all aspects of an organization's technical customer support policies, objectives, and initiatives.
JOB LEVEL
M05
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Top Management
Salary Range
BASE 50%
$237,600
TOTAL 50%
$285,800
Job Responsibilities for Head of Technical Customer Support
Responsible for the overall satisfaction of customers. Coordinates with directors in establishing direction and initiatives for the department, and ensures those align with greater organizational direction and objectives.
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Head of Technical Customer Support Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Business Acumen | Level 3 |
| Key Performance Indicators (KPI) | Level 4 |
| Customer Relationship Management | Level 5 |