Supervises the inspection and testing of materials, parts, and products to ensure adherence to established quality standards.
Establishes inspection protocols, defines sampling procedures, and determines equipment and mechanisms to be used in the testing process. Recommends changes in specifications of materials, parts, and products based on inspection results. May formulate and revise quality control policies and procedures.
| Job Title | Job Description | |
|---|---|---|
| 1 | Intermediate Machine Operator | The Intermediate Machine Operator uses computer-controlled equipment to select position and secure automatic or semi-automatic machines. Sets up and operates a production machine in accordance with established procedures and guidelines. Being an Intermediate Machine Operator requires a high school diploma or its equivalent. Controls and adjusts machine settings to complete routine tasks according to specifications. In addition, Intermediate Machine Operator typically reports to a supervisor/manager. Being an Intermediate Machine Operator works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as an Intermediate Machine Operator typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 2 | Claims Administration Supervisor II | The Claims Administration Supervisor II assigns and monitors caseloads to balance workload and meet established service and quality standards. Supervises activities in the claims department to ensure efficient and accurate handling of assigned claims. Being a Claims Administration Supervisor II provides coaching, training, and day-to-day technical guidance to support staff development and performance. Reviews claims decisions, reserves, and settlements to verify accuracy and adherence to authority limits. In addition, Claims Administration Supervisor II resolves escalated claims issues and complex inquiries from claimants, policyholders, and providers. Ensures compliance with company procedures, regulatory requirements, and documentation standards. Requires a bachelor's degree. Typically reports to a manager. The Claims Administration Supervisor II supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as a Claims Administration Supervisor II typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 3 | Data Entry Support I | The Data Entry Support I compares output to control totals and makes corrections to codes and batches as necessary. Reviews, codes, and inputs source data from storage media into a computer processing system. Being a Data Entry Support I requires a high school diploma or its equivalent. Prepares and distributes output reports as instructed. In addition, Data Entry Support I typically reports to a supervisor. Being a Data Entry Support I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 4 | Head of Quality Control | The Head of Quality Control ensures products meet corporate standards as well as all applicable government regulations. Oversees all aspects of an organization's quality control function. Being a Head of Quality Control requires a bachelor's degree. Develops procedures for testing of final product and makes decisions regarding the issuance of recall notices. In addition, Head of Quality Control typically reports to top management. The Head of Quality Control manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. |
| 5 | Data Entry Support II | The Data Entry Support II compares output to control totals and makes corrections to codes and batches as necessary. Reviews, codes, and inputs source data from storage media into a computer processing system. Being a Data Entry Support II requires a high school diploma or its equivalent. Prepares and distributes output reports as instructed. In addition, Data Entry Support II typically reports to a supervisor. Being a Data Entry Support II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Data Entry Support II typically requires 1-3 years of related experience. |
| Skills | Proficiency Level |
|---|---|
| Quality Management | Level 2 |
| Planning and Organizing | Level 2 |
| Coordination | Level 2 |