Supervises the inspection and testing of materials, parts, and products to ensure adherence to established quality standards.
Establishes inspection protocols, defines sampling procedures, and determines equipment and mechanisms to be used in the testing process. Recommends changes in specifications of materials, parts, and products based on inspection results. May formulate and revise quality control policies and procedures. A level I supervisor is considered a working supervisor with little authority for personnel actions.
| Job Title | Job Description | |
|---|---|---|
| 1 | Product Test Engineering Entry | The Product Test Engineering Entry identifies functional problems and suggests resolutions. Interacts with other engineering groups to define, document, analyze, perform, and interpret tests for products, systems, components, or modifications. Being a Product Test Engineering Entry documents and analyzes test cases and provides regular progress reports. Assists in the definition of internal quality control standards and the maintenance of reliability programs. In addition, Product Test Engineering Entry ensures testing procedures are in compliance with any required industry specific standards. Requires a bachelor's degree of Engineering. Typically reports to a supervisor or manager. Being a Product Test Engineering Entry works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Product Test Engineering Entry typically requires 0-2 years of related experience. |
| 2 | Claims Administration Supervisor I | The Claims Administration Supervisor I assigns and monitors caseloads to balance workload and meet established service and quality standards. Supervises activities in the claims department to ensure efficient and accurate handling of assigned claims. Being a Claims Administration Supervisor I provides coaching, training, and day-to-day technical guidance to support staff development and performance. Reviews claims decisions, reserves, and settlements to verify accuracy and adherence to authority limits. In addition, Claims Administration Supervisor I resolves escalated claims issues and complex inquiries from claimants, policyholders, and providers. Ensures compliance with company procedures, regulatory requirements, and documentation standards. Requires a bachelor's degree. Typically reports to a manager. The Claims Administration Supervisor I supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Working as a Claims Administration Supervisor I typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. |
| 3 | Data Entry Support I | The Data Entry Support I compares output to control totals and makes corrections to codes and batches as necessary. Reviews, codes, and inputs source data from storage media into a computer processing system. Being a Data Entry Support I requires a high school diploma or its equivalent. Prepares and distributes output reports as instructed. In addition, Data Entry Support I typically reports to a supervisor. Being a Data Entry Support I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 4 | Head of Quality Control | The Head of Quality Control ensures products meet corporate standards as well as all applicable government regulations. Oversees all aspects of an organization's quality control function. Being a Head of Quality Control requires a bachelor's degree. Develops procedures for testing of final product and makes decisions regarding the issuance of recall notices. In addition, Head of Quality Control typically reports to top management. The Head of Quality Control manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. |
| 5 | Data Entry Support II | The Data Entry Support II compares output to control totals and makes corrections to codes and batches as necessary. Reviews, codes, and inputs source data from storage media into a computer processing system. Being a Data Entry Support II requires a high school diploma or its equivalent. Prepares and distributes output reports as instructed. In addition, Data Entry Support II typically reports to a supervisor. Being a Data Entry Support II gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. Working as a Data Entry Support II typically requires 1-3 years of related experience. |
| Skills | Proficiency Level |
|---|---|
| Quality Management | Level 2 |
| Coaching Others | Level 1 |
| Attention to Detail | Level 3 |