Supervises the inspection and testing of materials, parts, and products to ensure adherence to established quality standards.
Establishes inspection protocols, defines sampling procedures, and determines equipment and mechanisms to be used in the testing process. Recommends changes in specifications of materials, parts, and products based on inspection results. May formulate and revise quality control policies and procedures.
| Job Title | Job Description | |
|---|---|---|
| 1 | Intermediate Machine Operator | The Intermediate Machine Operator uses computer-controlled equipment to select position and secure automatic or semi-automatic machines. Sets up and operates a production machine in accordance with established procedures and guidelines. Being an Intermediate Machine Operator requires a high school diploma or its equivalent. Controls and adjusts machine settings to complete routine tasks according to specifications. In addition, Intermediate Machine Operator typically reports to a supervisor/manager. Being an Intermediate Machine Operator works under moderate supervision. Gains or has attained full proficiency in a specific area of discipline. Working as an Intermediate Machine Operator typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification. |
| 2 | Data Entry Support I | The Data Entry Support I compares output to control totals and makes corrections to codes and batches as necessary. Reviews, codes, and inputs source data from storage media into a computer processing system. Being a Data Entry Support I requires a high school diploma or its equivalent. Prepares and distributes output reports as instructed. In addition, Data Entry Support I typically reports to a supervisor. Being a Data Entry Support I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
| 3 | Claims Investigations Supervisor II | The Claims Investigations Supervisor II oversees the investigation of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Supervises most activities in the claims department. Being a Claims Investigations Supervisor II supervises negotiations to settle claims out-of-court up to a predetermined limit. Interacts with claimants and oversees the review of claim forms and other records to determine insurance coverage. In addition, Claims Investigations Supervisor II refers claims exceeding authorized limits to next level of supervision. May be responsible for reviewing and processing highly complex or high-value claims. May assists in training subordinate Property and Casualty Claims Examiners and Adjusters. A level II supervisor has authority for personnel actions and oversees most day to day operations of group. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Claims Investigations Supervisor II supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. Working as a Claims Investigations Supervisor II typically requires 3 years experience in the related area as an individual contributor. |
| 4 | Product Inspection Technician II | The Product Inspection Technician II utilizes inspection checklists, measuring devices, and testing equipment to evaluate the quality, accuracy, and precision of finished products. Inspects manufactured products for conformance to established specifications and compliance with regulatory requirements. Being an Product Inspection Technician II prepares the required inspection certifications. Documents all instances of non-conformance and rejected products in production reports and adheres to company protocols for rejected items. In addition, Product Inspection Technician II requires a high school diploma or equivalent. Typically reports to a supervisor. Being an Product Inspection Technician II works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Working as an Product Inspection Technician II typically requires 1-3 years of related experience. |
| 5 | Head of Quality Control | The Head of Quality Control ensures products meet corporate standards as well as all applicable government regulations. Oversees all aspects of an organization's quality control function. Being a Head of Quality Control requires a bachelor's degree. Develops procedures for testing of final product and makes decisions regarding the issuance of recall notices. In addition, Head of Quality Control typically reports to top management. The Head of Quality Control manages a business unit, division, or corporate function with major organizational impact. Establishes overall direction and strategic initiatives for the given major function or line of business. Has acquired the business acumen and leadership experience to become a top function or division head. |
| Skills | Proficiency Level |
|---|---|
| Quality Management | Level 2 |
| Planning and Organizing | Level 2 |
| Coordination | Level 2 |