Manages the daily activities of an enterprise IT operations unit and its equipment.
Responsible for planning and achieving budgets, goals, and business objectives. Implements and maintains enterprise-wide IT system tools and ensures scalability. Follows established operating policies to mitigate risk. Typically responsible for one or more of the following responsibilities: information systems operations activities, computer operations, data entry, data control, operations support, or operating systems programming.
Job Title | Job Description | |
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1 | Office Operations Manager | The Office Operations Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Office Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
2 | Warehouse Operations Manager | The Warehouse Operations Manager oversees all receiving and distribution operations. Manages all warehouse activities. Being a Warehouse Operations Manager typically requires a bachelor's degree or its equivalent. Plans and monitors optimal space utilization and efficient inventory flow. In addition, Warehouse Operations Manager typically reports to a head of a unit/department. The Warehouse Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Warehouse Operations Manager typically requires 5-7 years experience in the related area as an individual contributor. |
3 | Logistics Operations Manager | The Logistics Operations Manager creates procedures for logistics management to optimize product workflow and minimize cost. Manages and plans for logistics policies, objectives, and initiatives. Being a Logistics Operations Manager typically requires a bachelor's degree. Has responsibilities for vendor selection and negotiation, distribution, transportation, and inventory control. In addition, Logistics Operations Manager typically reports to a senior manager. The Logistics Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Logistics Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
4 | General Operations Manager | The General Operations Manager develops and implements company policies and procedures as well as ensures compliance with these procedures. Manages general activities of an organization's operations in a non-manufacturing environment. Being a General Operations Manager prepares reports and audits to monitor and improve operations effectiveness. Evaluates and enhances current operational systems. In addition, General Operations Manager may coordinate communication between different functions. Requires a bachelor's degree or its equivalent. Typically reports to a senior manager or head of unit/department. The General Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a General Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
5 | Production Staffing and Operations Manager | The Production Staffing and Operations Manager plans and establishes work schedules, staffing requirements, and production sequences to maximize productivity. Manages the operations of all production areas to ensure that volume, cost, and quality standards are achieved. Being a Production Staffing and Operations Manager is familiar with a variety of the field's concepts, practices, and procedures. Provides production process analysis and makes recommendations on solutions to process improvements. In addition, Production Staffing and Operations Manager relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Required a certain degree of creativity and latitude. Typically requires a bachelor's degree. Typically reports to a senior manager. The Production Staffing and Operations Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as a Production Staffing and Operations Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. |
Skills | Proficiency Level |
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Business Acumen | Level 2 |
Key Performance Indicators (KPI) | Level 3 |
Business Process Improvement | Level 2 |